Veronica Yaneth Hibler Brehmer
Lebanon
Summary
Dynamic professional with proven expertise in customer service and patient care at Doctors Hospital. Skilled in enhancing patient experiences through effective communication and collaboration. Proficient in multitasking within high-pressure environments, ensuring both satisfaction and safety. Committed to delivering exceptional service while mentoring and training new staff members.
Overview
18
18
years of professional experience
Work History
Server
Aubrey's Restaurant
Lebanon
06.2025 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
Bartender
Applebee’s RMH
07.2016 - 11.2024
- Delivered high-quality customer service in fast-paced environments.
- Managed multitasking under pressure with strong communication skills.
- Trained new staff and ensured guest satisfaction.
Patient Care Manager
Doctors Hospital
12.2010 - 01.2013
- Supervised a team of Patient Service Executives responsible for conducting satisfaction surveys.
- Welcomed and directed patients to the appropriate departments.
- Supported discharge procedures and ensure clear communication.
- Maintained high service standards to enhance the overall patient experience,
Hostess – Time Share
Grupo Posadas
01.2008 - 07.2010
- Welcomed and register guests upon arrival, verified personal and reservation information.
- Assigned each guest to an appropriate timeshare sales representative.
- Assisted with front desk operations and clerical tasks.
Education
Associate of Applied Science - Radiologic Technology
Laredo Community College
Laredo, TX05.2023
Skills
- Patient care
- Customer service, teamwork, time management
- Radiologic safety
Languages
Spanish
Full Professional
English
Professional
Timeline
Server
Aubrey's Restaurant
06.2025 - Current
Bartender
Applebee’s RMH
07.2016 - 11.2024
Patient Care Manager
Doctors Hospital
12.2010 - 01.2013
Hostess – Time Share
Grupo Posadas
01.2008 - 07.2010
Associate of Applied Science - Radiologic Technology
Laredo Community College