Vetri Selvi I

· Building and maintaining customer relationships.

· Ensuring customer satisfaction, loyalty, retention, and revenue growth.

· Identifying new business opportunities.

· Manage concerns and complaints.

· Communicating with other departments.

· Analyzing customer data.

· Collaborating with sales, marketing, customer service and operations teams to improve the customer experience.

· Overseeing the interactions between customers and key team members, such as Customer Service Representatives.

· Consolidate Quoting.

· Executing Supplies and Services.

· Involving in Local Purchase.

· Customer Visits.

· Make outbound customer calls to promote and sell the service.

· Use Service knowledge to showcase the solutions that our company can offer to prospects

· Up sell additional services as need arises

· Use database, CRM, or other software to track progress with new prospects

· Report weekly sales goals and objectives to regional leaders

· Negotiate price with clients who are interested in making bulk orders

· Maintain contact with existing clients to make sure they are satisfied and request referrals

· Attend trainings to stay up to date with the specifications of new products and service offerings

· Create, maintain and update database of customers with complete information and emails.

· Consolidate existing customer base while building new customer base.

· Record outbound call history and customers response in detail.

· Ensure customer follow-up all the time.

· Send or email service literature, brochures, catalogs and other campaign material.

· Monitor competitors services and create selling strategies for own products or services.

· Handle customer needs and requirements.

· Respond to customer inquiries and resolve.

· Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

· Assist and support sales, marketing or other departments in handling customer requests and needs.

· Primary point of contact between the executives and Internal/External clients.

· Maintain master corporate calendar of all - hands events,conferences,holidays and vacations.

· Receive incoming calls and emails;take messages,respond appropriately and route

correspondence to the appropriate executive of staff member.

· Handle requests,feedback and queries quickly and professionally

· Maintain daily electronic journal,arrange meetings and appointments and provide

reminders as needed.

· Maintain strong relationship with vendors and keep price data in order to get

best pricing on supplies and services.

· Produce professional quality reports, presentation and briefs.

· Maintain master corporate calendar of all - hands events,conferences,holidays and vacations.

· Receive incoming calls and emails;take messages,respond appropriately and route

correspondence to the appropriate executive of staff member.

· Handle requests,feedback and queries quickly and professionally

· Maintain daily electronic journal,arrange meetings and appointments and provide

reminders as needed.

· Maintain strong relationship with vendors and keep price data in order to get

best pricing on supplies and services.

· Produce professional quality reports, presentation and briefs.

· Hunt & generate list of prospective clients.

· Negotiates and manages strategic relationships with Potential clients

· Analyse the client's requirements and discuss with specific team managers .

· Be a point of contact between the client and the team.Enhance service relationships with the clients.

· Arrange/Prepare proposals and contracts for clients

· Guide the recruitment team in terms of best places to poach candidates, head hunting strategies, profile explanation, etc.

· Coordinate with client for timely feedback including making repeated visits to client as and when required

· Utilizing client feedback & personal network to develop marketing intelligence for generating leads.

· Driving business growth through identification & penetration of new market segments.
Varied Domain Expertise: IT, ITES, Finance, Banking, Insurance, Telecom, FMCG, Engineering, and Manufacturing etc.