Vickey Long
Antioch
Summary
Compassionate and detail-oriented professional with over 5 years of experience in customer service, administrative support, and client relations, specializing in the insurance industry. Expertise in managing front desk operations, scheduling appointments, and handling sensitive information while providing empathetic support to diverse populations. Proven ability to address complex inquiries, resolve issues efficiently, and deliver clear, accurate information with a strong focus on collaboration and achieving results. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction, committed to fostering positive relationships and enhancing client experiences through dedicated service and attention to detail.
Overview
9
9
years of professional experience
Work History
Receptionist
Creative Nails & Spa / Nail District Beauty
08.2021 - Current
- Greeted and assisted 50+ clients daily, ensuring a welcoming and professional environment.
- Scheduled and confirmed client appointments, coordinated staff schedules, and handled inquiries.
- Processed payments, managed daily cash register reports, and assisted with payroll support.
- Provided client guidance on services and products, improving customer satisfaction and loyalty.
- Maintained a clean, organized front desk and work environment in compliance with company standards.
Sales Associate
Five Below
01.2021 - 06.2021
- Delivered excellent customer service by assisting shoppers with product information and purchases.
- Handled transactions at checkout and balanced registers daily with accuracy.
- Organized store displays, maintained inventory flow, and ensured store cleanliness.
Teacher Assistant
City of Pembroke Pines Early Development Center
03.2019 - 02.2020
- Supported lead teacher in daily classroom operations, including lesson delivery and student care.
- Communicated with parents/guardians regarding student progress and concerns.
- Assisted with organizing classroom activities, maintaining records, and ensuring student safety.
Food Prep/Line Staff
Chipotle
09.2018 - 01.2019
- Prepared food and maintained kitchen cleanliness in a fast-paced environment.
- Served customers promptly while adhering to health and safety standards.
Receptionist Assistant
Elite Salon & Spa
06.2017 - 08.2017
- Assisted receptionist with client check-ins, payments, and scheduling.
- Maintained organized front desk area and provided customer support.
Education
High School Diploma -
Everglades High School
05-2018
Skills
- Client Intake & Customer Service
- Appointment Scheduling & Calendar Management
- Administrative Support & Records Management
- Conflict Resolution & Problem-Solving
- Team Collaboration & Leadership
- Hospitality & Relationship Building
- Multitasking in Fast-Paced Environments
- Communication (Verbal & Written)
Timeline
Receptionist
Creative Nails & Spa / Nail District Beauty
08.2021 - Current
Sales Associate
Five Below
01.2021 - 06.2021
Teacher Assistant
City of Pembroke Pines Early Development Center
03.2019 - 02.2020
Food Prep/Line Staff
Chipotle
09.2018 - 01.2019
Receptionist Assistant
Elite Salon & Spa
06.2017 - 08.2017
High School Diploma -
Everglades High School