Vicki Tollett St. Clair
Whitwell
Summary
Accomplished in enhancing patient experience at Erlanger Health System, I excel in HIPAA compliance and customer service. Demonstrated ability to manage sensitive patient data and streamline insurance verification processes. Skilled in office administration and fostering trust, I significantly contribute to operational efficiency and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Erlanger Health System
06.2017 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
Pediatric Diagnostic Associates
08.2016 - 06.2017
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Insurance and Maintenance Clerk
Sequatchie County Board of Education
08.2007 - 02.2016
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
Education
High School Diploma - Business
Whitwell High School
Whitwell, TN05-1985
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical terminology
- Patient greeting
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Reception management
Timeline
Patient Service Representative
Erlanger Health System
06.2017 - Current
Patient Service Representative
Pediatric Diagnostic Associates
08.2016 - 06.2017
Insurance and Maintenance Clerk
Sequatchie County Board of Education
08.2007 - 02.2016
High School Diploma - Business
Whitwell High School
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