Vickie Gray
Cordova
Summary
Results-driven professional with extensive experience in customer relationship management and collections coordination. Skilled in account reconciliation and reimbursement evaluation, consistently delivering efficient solutions that improve customer satisfaction and optimize operational workflows.
Overview
17
17
years of professional experience
Work History
Reimbursement Specialist
Baptist Home Medical Equipment
Memphis
05.2023 - 09.2025
- Reviewed and processed reimbursement claims to ensure accuracy and compliance.
- Gathered necessary documentation for reimbursements and appeals to support timely resolution.
Collections Coordinator
Crescent Bank
Carrollton
11.2019 - 02.2024
- Managed collections for delinquent accounts to ensure timely payments.
- Coordinated communication between clients and internal departments regarding payment plans.
- Assisted customers in understanding their account status and payment options.
- Developed strategies for improving collection efficiency and customer satisfaction.
Matured Loans Specialist
Capital One Bank
Plano
10.2015 - 03.2019
- Ensured efficient workflow processes through cross-departmental coordination.
- Processed customer payments on matured loans accurately and promptly.
Medical Collections Specialist
Baptist Memorial Hospital
Memphis
02.2009 - 2014
- Communicated with patients regarding outstanding balances and payment options.
- Managed patient accounts to ensure timely collections and accurate records.
- Educated patients about financial policies and payment plans available.
- Coordinated with legal teams for collections on overdue accounts when necessary.
- Monitored accounts receivable aging reports on a regular basis.
Education
Some College (No Degree) - Business Management
Strayer University
Memphis TNSkills
- Claims processing
- Documentation management
- Compliance analysis
- Reimbursement evaluation
- Account reconciliation
- Customer relationship management
Timeline
Reimbursement Specialist
Baptist Home Medical Equipment
05.2023 - 09.2025
Collections Coordinator
Crescent Bank
11.2019 - 02.2024
Matured Loans Specialist
Capital One Bank
10.2015 - 03.2019
Medical Collections Specialist
Baptist Memorial Hospital
02.2009 - 2014
Some College (No Degree) - Business Management
Strayer University