Vickie Sage

Contact clients to setup initial design consultations

Conduct consultations with clients to get their business aspects and find out how they are looking to grow their business.

Work with clients to design and launch their new websites.

Submit design information to a design team.

Send the client the website design and get their feedback.

Submit clients changes, if any, to the design team.

Send the approved design to the website build production team.

Send development website link to the client for their review, and get any feedback or changes they need.

Submit the site to the launch team.

Work with clients to get access to their website domain if they have ownership of it

Purchase a new domain for the client if they don't have one.

Help the client set DNS records to launch their new website.

Send client to new account manager and close out project.

Gather information needed for an annual NCUA Audit; including spreadsheets and documents.
Schedule meetings for Security Admin.
Complete Clean Desk Sweeps to verify that employees are keeping sensitive member / business information in locked cabinets.
Prepare monthly security meeting presentations.
Document monthly security meeting minutes and forward to senior management.
Complete security scans on internal assets, and report findings to Security Admin.
Create procedural and training documentation for security software

Configure changes to auto underwriting criteria, rates, and document changes within the Velocity system.
Monitor and maintain servers for security and space.
Load rules and interface changes.
Created mappings on lending documents using XML schema and XML Spy software.
Perform testing on updates made to the system, documents, and rates.
Create compiled reports in Excel using pivot tables, along with custom reports in Velocity.
Create/edit Word docs and format them into PDF files.
Work with end-users to troubleshoot issues with loan applications, and document problems.
Perform end-user audits for the Velocity system for compliance and security requirements.
Involved in the implementations to a new LoansPQ LOS from MeridianLink.

Receive and troubleshoot incoming phone, email, and database PC problem requests for WPCU employees.
Key in unresolved issues into HelpBox by Layton Technologies database.
Work daily with GroupWise email system, Voice Print International voice recording systems, TeLanophy voice mailbox system, AimWorx, HelpBox, StarStation and Tivoli backup systems.
Reload, configure, and install applications on PCs for company use.
Move phone cable lines when employees would move from station to station.
Completed user audits for network, email, phone, and other software applications for compliance and security requirements.
Installed PCs, phones, printers, and telecommunication devices for employee use.
Created procedures for Help Desk/Technical Services future technician’s use.