Victor Villalobos
Huron
Summary
Offering excellent communication and interpersonal skills, eager to learn and develop in customer-facing environment. Brings understanding of basic administrative tasks and willingness to adapt to new software systems. Ready to use and develop organizational and multitasking abilities in any role.
Positive, personable, and organized, bringing strong ability to manage multiple tasks efficiently and provide excellent customer service. Familiar with scheduling software and handling administrative duties, ensuring smooth operations. Prepared to create welcoming environment and enhance guest satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Specialist
The Jackson Clinic
07.2025 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Scheduled appointments, sent reminders and updated master calendar.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
Patient Access Representative
Braden Health
01.2025 - 05.2025
- Managed patient registrations efficiently to ensure accurate data collection and entry into the healthcare system.
- Verified insurance information with accuracy, ensuring patient coverage and minimizing delays in service delivery.
- Provided clear communication to patients regarding their rights and responsibilities, fostering understanding and compliance.
- Collaborated with healthcare providers to identify and address patient needs, ensuring comprehensive care delivery.
- Utilized electronic health record systems for efficient data entry and maintenance, enhancing operational workflow.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Transporter
Jackson Madison County General Hospital
09.2023 - 01.2025
- Executed safe patient transfers using proper lifting techniques and equipment to minimize injury risks.
- Collaborated with nursing staff to assess patient needs and streamline transport processes.
- Monitored equipment functionality to ensure all transport devices remained in optimal condition.
- Ensured compliance with safety protocols during patient transport, enhancing overall patient safety.
- Assisted patients in navigating hospital areas, offering guidance and support for a better experience.
Education
High School Diploma -
Lexington High School
Lexington, TN05-2023
Skills
- Customer service
- Problem-solving skills
- Building relationships
- Time management
- Credit and cash payments
- Cash handling
- Guest services
- Microsoft office
- Administrative skills
- Documentation
- Effective planning
- Information protection
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Coding and Programming
- Developing software, websites, and apps in various programming languages
- Design and Build Websites
- Video Game Design
Timeline
Front Desk Specialist
The Jackson Clinic
07.2025 - Current
Patient Access Representative
Braden Health
01.2025 - 05.2025
Patient Transporter
Jackson Madison County General Hospital
09.2023 - 01.2025
High School Diploma -
Lexington High School