Victoria Johnson
Seymour,Tennessee
Summary
Successfully trained and motivated teams, enhancing performance and compliance. Skilled in regulatory compliance, employee training, and building a positive work environment. Highly adaptable with expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
20
20
years of professional experience
Work History
Certified Shift Lead
Dunkin' Donuts
02.2024 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Educated staff on organizational mission and goals to help employees achieve success.
Tax Preparer
H & R Block Tax Group
02.2024 - 04.2024
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Shift Manager/Key Holder
Squisito Pizza And Pasta Too
07.2023 - 01.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Area Manager
KFC Restaurant
02.2017 - 12.2017
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
Office Manager
Stop-N-Shop LLC
02.2012 - 12.2016
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Income Tax Preparer
Liberty Tax Service
01.2005 - 04.2011
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
Education
Bachelor of Science - Business Management
Tennessee Wesleyan College
Athens, TN05-2016
Associate of Science - Business Administration And Management
Roane State Community College
Harriman, TN05-2013
Skills
- Productivity monitoring
- Regulatory compliance
- Work delegation
- Industry expertise
- Staff motivation
- Performance improvement
- Shift leadership
- Workplace safety
- Conflict resolution
- Employee training
- Conflict management
Timeline
Certified Shift Lead
Dunkin' Donuts
02.2024 - Current
Tax Preparer
H & R Block Tax Group
02.2024 - 04.2024
Shift Manager/Key Holder
Squisito Pizza And Pasta Too
07.2023 - 01.2024
Area Manager
KFC Restaurant
02.2017 - 12.2017
Office Manager
Stop-N-Shop LLC
02.2012 - 12.2016
Income Tax Preparer
Liberty Tax Service
01.2005 - 04.2011
Bachelor of Science - Business Management
Tennessee Wesleyan College
Associate of Science - Business Administration And Management
Roane State Community College
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