Victoria Ledford
Johnson City
Summary
Licensed Aesthetician with a strong background in full-body waxing and over 1 year of hands-on experience delivering exceptional client care. Known for precision, professionalism, and creating a comfortable, confidence-boosting experience for every guest. Currently expanding expertise into advanced skincare and corrective treatments, including facials, chemical peels, and other results-driven modalities. Passionate about staying current with emerging skincare technologies and committed to helping clients achieve healthy, radiant skin through personalized care.
Overview
12
12
years of professional experience
Work History
Licensed Aesthetician
Rogue Beauty Factory
06.2024 - Current
- Discussed procedures and treatment options with clients.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Maintained clean and sanitary workspace.
Funeral Assistant
Robert Ledford Funeral Home
02.2014 - 04.2023
- Supported funeral director with all facets of funeral service coordination.
- Improved client satisfaction by providing personalized and compassionate support during funeral arrangements.
- Ensured seamless proceedings by coordinating transportation of the deceased from place of death to the funeral home or crematory.
- Facilitated smooth visitation events by setting up guestbook stations, floral displays, video tributes, and other elements essential to the gathering.
- Promoted a safe environment for guests during services by adhering to cleanliness standards and maintaining vigilance over potential hazards or issues.
- Contributed to team efficiency by assisting embalmers in preparing bodies for viewings or interments when necessary.
- Provided guidance on pre-planning options available specifically tailored toward each individual's unique end-of-life wishes/preferences while considering budgetary constraints.
- Coordinated special requests from family members, such as military honors or fraternal organization involvement during funeral services.
- Maintained a dignified atmosphere, ensuring a respectful environment for grieving families and friends.
- Enhanced communication with clients by promptly addressing inquiries, concerns, and coordinating service details.
- Supported efficient operations by managing inventory of caskets, urns, flowers, and other items required for funeral services.
- Streamlined service planning by working closely with clergy members to prepare eulogies, readings, music selections, and other aspects related to memorial ceremonies.
Office Administrator
Robert Ledford Funeral Home
02.2014 - 04.2023
- Supported the maintenance of accurate financial records by processing payments, issuing invoices, and providing detailed cost estimates for clients.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths
Continuing Care Coordinator
Robert Ledford Funeral Home
02.2014 - 04.2023
- Aided families in completing legal documentation such as death certificates and insurance forms.
- Educated individual's on Wills and the importance of having an Executor.
Part-Time Sales Associate
Express
06.2016 - 01.2017
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Aesthetics License -
Rogue Aesthetics Academy
Kingsport, TN05.2024
Skills
- Office Administration
- Attention to Detail
- Teamwork and Collaboration
- Reliability
- Organizational abilities
- Multitasking
- Professional Demeanor
- Excellent Communication
- Continuous Improvement
- Adaptability and Flexibility
- Sanitation and sterilization
- Appointment scheduling
Timeline
Licensed Aesthetician
Rogue Beauty Factory
06.2024 - Current
Part-Time Sales Associate
Express
06.2016 - 01.2017
Funeral Assistant
Robert Ledford Funeral Home
02.2014 - 04.2023
Office Administrator
Robert Ledford Funeral Home
02.2014 - 04.2023
Continuing Care Coordinator
Robert Ledford Funeral Home
02.2014 - 04.2023
Aesthetics License -
Rogue Aesthetics Academy