Victoria Millard
Cleveland,TN
Summary
Dynamic Customer Service Representative with a proven track record at Aadinath Corporation, excelling in dispute resolution and customer satisfaction. Skilled in active listening and product knowledge, I foster loyalty through empathetic complaint handling, contributing to increased repeat business and enhanced customer experiences. Committed to delivering exceptional service and driving sales growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Aadinath Corporation
11.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Family Dollar
09.2020 - 10.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Goodwill Store
08.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Deli Manager
Fresh N Low
03.2017 - 02.2019
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
Education
GED -
Reach Adult Education Center
Cleveland, TN08-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Order processing
- Documentation
- Customer relationship management (CRM)
- Prioritization
- Quality control
- Filing
- Dispute resolution
- Product sales
- Customer education
- Sales expertise
Timeline
Customer Service Representative
Aadinath Corporation
11.2021 - 06.2024
Customer Service Representative
Family Dollar
09.2020 - 10.2021
Customer Service Representative
Goodwill Store
08.2019 - 03.2020
Assistant Deli Manager
Fresh N Low
03.2017 - 02.2019
GED -
Reach Adult Education Center
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