Victoria Morris
Clarksville
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
DSP/Residential Home Manager
Progressive Directions INC
09.2022 - Current
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
DSP
Progress's INC
07.2020 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
DSP
Developmental Services Of Dickson County
07.2018 - 07.2019
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
General Manager
Ramada LTD
06.2015 - 07.2017
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training and schedules
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager on Duty
G6 Hospitality
06.2016 - 06.2017
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Night Auditor
Red Lion Hotels
05.2008 - 05.2015
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Education
EMT
Shasta College
Redding, CAGeneral Studies
California State University, Chico
Chico, CASkills
- Task prioritization
- Medication administration
- Interpersonal communication
- Client records management
- Organizational skills
- Schedule maintenance
- Documentation and recordkeeping
- Multitasking
- Administrative support specialist
- Time management
- Heartsaver CPR AED (CPR AED)
Timeline
DSP/Residential Home Manager
Progressive Directions INC
09.2022 - Current
DSP
Progress's INC
07.2020 - 09.2022
DSP
Developmental Services Of Dickson County
07.2018 - 07.2019
Manager on Duty
G6 Hospitality
06.2016 - 06.2017
General Manager
Ramada LTD
06.2015 - 07.2017
Night Auditor
Red Lion Hotels
05.2008 - 05.2015
EMT
Shasta College
General Studies
California State University, Chico