Victoria Olson
Memphis
Summary
Creative and detail-oriented retail professional with over 10 years of experience in visual merchandising, customer service, and team leadership. Proven expertise in executing compelling visual displays, implementing planograms, and enhancing the customer journey. Passionate about Scandinavian design and delivering inspiring in-store experiences that align with IKEA’s brand values of simplicity, sustainability, and functionality.
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Harbor Freight Tools
Memphis
01.2023 - Current
- Directed daily merchandising initiatives to maintain impactful, shoppable product displays.
- Executed planograms and seasonal transitions to highlight promotional and high-velocity items.
- Trained team members on product placement and store standards to ensure a cohesive brand experience.
- Monitored inventory levels and supported replenishment aligned with visual floor sets.
- Served as Leader on Duty, upholding operational standards, customer service, and store safety protocols.
Guest Service Associate
Target
Memphis
10.2019 - 01.2023
- Helped guests solve issues with kindness and care, processed returns, and supported order pickups.
- Promoted sales through upselling and maintained smooth operations at self-checkout.
- Ensured a welcoming environment through customer greeting and issue resolution.
Assistant Manager
Domino's Pizza (E.M. PIZZA, INC.)
Memphis
09.2013 - 10.2020
- Supervised shift operations, managed food prep, labor, and customer service.
- Completed inventory checks, maintained accurate records, and monitored cash handling.
- Led overnight cleaning and ensured store readiness for the next business day.
Cashier
MAPCO
Memphis
09.2012 - 09.2013
- Provided customer service, handled cash transactions, and maintained store cleanliness.
- Stocked shelves and supported vendor check-in processes.
Cashier/Cook
Burger King
Memphis
12.2011 - 08.2012
- Cooked and served breakfast, greeted and assisted customers, and maintained restaurant hygiene.
Picker, Packer, Shipper
Nu-Parts Automotive Products
Memphis
05.2007 - 07.2009
- Picked, packed, and shipped automotive parts with accuracy and speed.
- Handled FedEx/UPS shipping and inventory stock-in.
Temp Worker
Randstad
Memphis
05.2005 - 05.2006
- Scanned products, prepared shipments, and assisted with pallet wrapping and trailer loading.
Education
High School Diploma -
Gateway Christian School
TN01.2005
Skills
- Visual Merchandising
- Planograms
- Retail Space Planning
- Layout Optimization
- Customer Experience
- Customer Engagement
- Product Presentation
- Signage
- Inventory Flow
- Stock Readiness
- Team Leadership
- Coaching
- Cross-Functional Collaboration
- Microsoft Office
- Retail POS Systems
Certification
Food Handler
Additional Information
Available for full-time and flexible scheduling, Physically capable of handling demanding tasks: lifting, ladder work, and prolonged standing, Passionate about IKEA’s core values and the storytelling potential of visual merchandising
Timeline
Sales Supervisor
Harbor Freight Tools
01.2023 - Current
Guest Service Associate
Target
10.2019 - 01.2023
Assistant Manager
Domino's Pizza (E.M. PIZZA, INC.)
09.2013 - 10.2020
Cashier
MAPCO
09.2012 - 09.2013
Cashier/Cook
Burger King
12.2011 - 08.2012
Picker, Packer, Shipper
Nu-Parts Automotive Products
05.2007 - 07.2009
Temp Worker
Randstad
05.2005 - 05.2006
High School Diploma -
Gateway Christian School