Victoria Paul
Cordova
Summary
Motivated self-starter with experience performing optimally in rapidly changing environments and strong interpersonal communication skills. Searching for an organization that rewards loyalty, hard work, dependability and positive results. I offer a strong work ethic with a genuine service mindset and a variety of skills in warehouse, customer service, productivity and managerial environments. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
11
11
years of professional experience
Work History
Baker
Texas Roadhouse
11.2023 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Assisted in planning and running promotional events and campaigns.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined baking times for various items.
- Monitored temperatures of ovens, proof boxes and other equipment.
Shift Manager
Domino's Pizza
10.2015 - 06.2020
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Counted registers and cleaned and secured shop at end of shift.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Hostess
West st. Diner
11.2017 - 01.2018
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Driver
Marcos
04.2016 - 07.2016
- Successfully avoided time delivery delays by carefully planning best routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed records of deliveries and money received from customers.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Manager
Jet's Pizza
09.2013 - 10.2015
- Assist in providing Team Members with the appropriate training to provide outstanding Quality, Friendliness and Cleanliness
- Demonstrate patience and a positive attitude with crew while delegating tasks and giving instructions
- Support all marketing strategies by coaching Team Members to execute them properly and build repeat customer visits.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Medical Assistant - Medical Assisting
Concord Career
Memphis, TN05.2020
High School Diploma -
Arlington High School
Arlington, TN01.2014
Skills
- Microsoft Suite
- Human Resource Management
- Staff Training and Onboarding
- Accurate money handling
- Customer Service
- Employee Training
- Critical Thinking
- Workplace Safety
- Relationship Building
- Delegating Work
- Team Player
- First Aid
- Phlebotomy Techniques
- Immunization Administration
- CPR
Timeline
Baker
Texas Roadhouse
11.2023 - Current
Hostess
West st. Diner
11.2017 - 01.2018
Driver
Marcos
04.2016 - 07.2016
Shift Manager
Domino's Pizza
10.2015 - 06.2020
Manager
Jet's Pizza
09.2013 - 10.2015
Medical Assistant - Medical Assisting
Concord Career
High School Diploma -
Arlington High School
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