Victoria Self
Murfreesboro
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Murfreesboro, TN
09.2025 - Current
- Manage patient scheduling and appointment coordination to enhance clinic efficiency.
- Processe medical records and maintained accurate health information databases.
- Facilitate communication between healthcare teams and veterans to ensure timely care delivery.
- Assiste in patient consultations, providing essential support for clinical staff during examinations.
- Lead initiatives to optimize workflow, resulting in reduced wait times for veteran services.
- Maintain strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Legal Administrative Specialist – Benefit Authorizer
Social Security Administration (SSA)
Baltimore, MD
07.2023 - 08.2025
- Managed case files and documentation for compliance with federal regulations.
- Streamlined appointment scheduling processes to improve operational efficiency.
- Maintained integrity of the Master Beneficiary Record (MBR) and
Payment History Update System (PHUS) record by making final
determinations on legal actions. - Located. researched, and summarized SSA policies, laws, and
procedures found database including Policy Net, TechNet, CFRMS, CPMS, EVIEW, and EWORKS/MCS. - Analyzed and problem-solved while collaborating orally and in writing with other job positions such as Claim Authorizers, and Module Managers to make final determinations on all Title II disability post-adjudicative claims including Medicare, Workers Compensation, and Supplemental Security Income.
- Collaborated with legal teams to prepare case summaries and reports for review.
- Reduced errors in legal documents by meticulously proofreading and editing drafts before submission.
Administrative Specialist 1
Social Security Administration (SSA)
Salem, Oregon
08.2021 - 07.2023
- Coordinated appointment scheduling systems, optimizing client access to services and reducing wait times.
- Oversaw project management initiatives aimed at improving workflow processes within the organization.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
CESU Team Lead
Social Security Administration (SSA)
Stone Mountain, GA
07.2018 - 08.2021
- Documented applicant data in AS400 mainframe database.
- Provided professional adjudication of SSA disability caseloads.
- Ordered Consultative Exams.
- Efficiently managed AR, ALJ, and CESU case-loads.
- Corrected demographics for all claimants.
- Developed detailed plans based-on guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
General Studies Degree -
Camden High School
Camden, NJ01-1986
Skills
- Computer Proficiencies
- Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- IBM AS400 Mainframe
- Automated Documentation Systems
- Customer Service Skills
- Multi-line Telephone Etiquette/Skills
- Electronic Medical Documentation Systems
- Front Desk
- Registration
- Patient communication
- Conflict resolution techniques
- Status calls
- Scheduling
- Record keeping/electronic filing
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2025 - Current
Legal Administrative Specialist – Benefit Authorizer
Social Security Administration (SSA)
07.2023 - 08.2025
Administrative Specialist 1
Social Security Administration (SSA)
08.2021 - 07.2023
CESU Team Lead
Social Security Administration (SSA)
07.2018 - 08.2021
General Studies Degree -
Camden High School