Victoria Wardlow
Kodak
Summary
Dynamic hospitality professional with extensive experience at Clariion Inn Willow River, excelling in night audit procedures and financial reporting. Proven track record in enhancing guest relations and resolving billing disputes. Strong attention to detail and effective communication skills drive exceptional service and operational efficiency. Committed to fostering team collaboration and achieving outstanding results.
Overview
40
40
years of professional experience
Work History
Auditor
Clarion Inn Willow River
Sevierville
08.2004 - Current
- Ensure all peper work was completed correctly before end of shift.
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
- Utilize front desk software systems to check guests and out, assign rooms, process payments, and respond to special requests or concerns quickly.
- Organized and detailed-oriented with strong multitasking skills.
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.
- Efficiently handled any emergency situations that may arise during the night shift.
- Responsible for preparing detailed financial reports for management to review at the end of each month.
Front Office Manager
Miller's Merry Manor
Wakarusa
06.1998 - 08.2004
- Managed front office operations, including scheduling staff and assigning tasks.
- Ensure customer satisfaction by providing efficient service and resolving complaints.
- Trained new employees in customer service practices and policies.
- Coordinated activities with other departments to foster increases levels of communication and satisfaction.
- Supervised a team of receptionist to ensure quality standards were met.
- Promoted correct procedures for accounting, credit control, and handling of financial transactions.
Assistant Manager
Dollar General
Bremen
09.1985 - 06.1989
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Maintained hands-on knowledge of job roles and regularly stepped in to preform business duties.
Education
MBA - Business Management
Davenport University
South Bend, IN06-1989
Skills
- Night audit procedures
- Financial reporting
- Cash handling practices
- Room inventory management
- Guest relations management
- Billing dispute resolution
- Customer service
- Payment processing
- Reservation management
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Strong work ethic
- Night audit reports
- Reservation processing
- Decision-making
References
References available upon request.
Timeline
Auditor
Clarion Inn Willow River
08.2004 - Current
Front Office Manager
Miller's Merry Manor
06.1998 - 08.2004
Assistant Manager
Dollar General
09.1985 - 06.1989
MBA - Business Management
Davenport University
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