Vidhu Sarvesh
Scrum Master
Chennai
Summary
Dynamic Scrum Master with a proven track record of guiding teams to deliver complex projects on time and within budget. Skilled in facilitating Scrum ceremonies, resolving conflicts, and removing impediments to ensure team success. Experienced in mentoring team members, promoting collaboration, and fostering a culture of trust and accountability. Passionate about Agile methodologies and dedicated to driving organizational agility.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Scrum Master
Athenahealth Technology Pvt Ltd
06.2019 - 08.2023
- Proficiently organize and facilitate daily scrum, sprint reviews, retrospectives, sprint and release planning
- Collaborate closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing
- Effectively track team's progress, including burn down, velocity and release forecasting
- Expertly promote continuous improvement and help teams increase productivity and foster innovation
- Utilize abilities and skills of individuals and foster a feedback culture to support team building and development
- Proactively collaborated with other Scrum Masters and Agile Coaches across the organization
- Removed impediments, helped the team for quality improvement, conflict resolution, continuous integration, while making sure delivering value quickly
- Educate and reinforce scrum and agile values and principles to team members and stakeholders, coaching for estimation & prioritization.
Business Analyst
Athenahealth Technology Pvt Ltd
07.2016 - 05.2019
- Elicit & Translate Business requirement to User Stories/BRD/FRD
- Conduct Gap Analysis/Scope Analysis/Impact Analysis on Business Process using techniques like use case diagrams (UML)/Context Diagram (Data Flow Modelling)/BPMN (process modelling)/Flow charts
- Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy
- Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions
- Prioritize Requirements using MOSCOW and Business Value methods
- Deliver Requirement documents like User Stories/BRD/Use Case/Process Flow/Change Requests/Traceability Matrix
- Communicate client's business requirements by constructing easy to understand data and process models
- Involved in creating mock ups for the system
- Verification/Validation of requirements to ensure they deliver business value by conducting various Reviews and workshops with clients
- Performed quality assurance (functional testing) and user acceptance testing facilitating on-time, on-budget and acclaimed 'go-live' of the application
- Act center point of contact for all project activities liaising with Delivery Managers
- Involved in training of end users and documenting training manuals.
Senior Customer Support Representative - NCSC
R R DONNELLEY INDIA OUTSOURCING PVT LTD
08.2012 - 07.2016
- Handled the entire inventory from creating the new item in the system and maintaining them until they get delivered to the customer
- Got in touch with the customer regarding how they would like to design the end-product like forms, books, labels and rolls
- Loaded descriptions provided into the system and sent for production to the plant and later to the warehouse for stocking
- Maintained the portal, added/removed the items to the catalogue, maintained them on the site and helped the user to login and reset the passwords
- Pitched in on the customer's behalf if they had any difficulties.
Application Consultant
CSS Corp PVT Ltd
10.2011 - 06.2012
- Provided technical support to US and UK customers for Roxio products
- Troubleshoot installation issues, playback issues, burning issues by remotely controlling customer's computer etc
- Assisted customers with installation, playback etc
- Assisted customers in purchasing or renting movies, playback from CinemaNow.
Technical Support Engineer
Concentrix BPO Pvt Ltd
06.2010 - 08.2011
- Provided chat-based technical support to NAM & UK customers for golf gaming product Sky caddie
- Remotely controlled customer's computer and assisted them with Bomgar tool related issues, Caddie Sync software which synchronizes computers with registered device for downloading golf courses
- Troubleshoot common synchronization issues related to web browser settings, firewall, anti-virus, and malware software, validating device drivers to ensure proper synchronization for downloading golf courses
- Performed root cause analysis of critical issues and documented the same for reference
- Provided product and process related training to new joiners, proactively assisting new joiners with their technical chat session
- Owned responsibility of handling escalation as a senior team member to ensure support delivery, customer satisfaction and value-added services.
Education
B.Tech/B.E. - Electronics/Telecommunication
Kannur University
Skills
Stakeholder Managementundefined
Courses Certifications
- Certified Scrum Master (Valid Upto February 2026)
- PROFESSIONAL SCRUM MASTER I
Timeline
Scrum Master
Athenahealth Technology Pvt Ltd
06.2019 - 08.2023
Business Analyst
Athenahealth Technology Pvt Ltd
07.2016 - 05.2019
Senior Customer Support Representative - NCSC
R R DONNELLEY INDIA OUTSOURCING PVT LTD
08.2012 - 07.2016
Application Consultant
CSS Corp PVT Ltd
10.2011 - 06.2012
Technical Support Engineer
Concentrix BPO Pvt Ltd
06.2010 - 08.2011
B.Tech/B.E. - Electronics/Telecommunication
Kannur University
Similar Profiles
Kaushik SomanKaushik Soman
Manager Network Operations Center at Athenahealth Technology Pvt LtdManager Network Operations Center at Athenahealth Technology Pvt Ltd
AFSAL Y AFSAL Y null
Senior Member of Technical Staff at Athenahealth Technology Pvt LtdSenior Member of Technical Staff at Athenahealth Technology Pvt Ltd
Shobana NavaneethaKrishnanShobana NavaneethaKrishnan
Principal Member of Technical Staff at AthenaHealth Technology Pvt LtdPrincipal Member of Technical Staff at AthenaHealth Technology Pvt Ltd