Vignesh Rajakumar
Kanchipuram
Summary
Accomplished Senior Credit Controller with a proven track record at CMA CGM GBSI Chennai, excelling in debt management and fostering robust customer relations. Awarded Star Performer at Infosys BPM Ltd, demonstrating exceptional interpersonal skills and critical thinking. Expert in financial statement review and dispute resolution, significantly enhancing portfolio management and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Credit Controller
CMA CGM GBSI Chennai
02.2019 - 09.2024
- Retrieve aging report of outstanding on a daily basis. Prepare daily DSO.
- Prepare customers' statements of accounts and send them to customers for payment follow-ups.
- Prompt follow-ups with customers via emails and calls. Handling customer inquiries or disputes - rate different/wrong billing/double billing, and escalate to the respective department for resolution.
- Follow up with relevant parties for dispute resolution and prepare meeting review. Send it to supervisors for review. Ensure collection efforts are followed and are routinely organized to ensure frequent and regular coverage of the whole ledger.
- 30+ days debt Collections Reaching out to concern team and resolve queries or issues of customer to collect 180+ days debt collection Informing customers about excess cash or credits available to utilize and close their overdue's regularly.
- Processing Dunning letter for the long overdue customers after 3 prompt email and phone follow-ups. daily pre-emptive mails and calls to the 1+ days overdue customers as a preventive measure.
- Developed strong relationships with customers, resolving customer queries and disputes.
- Ensured compliance with all relevant legislation and regulations.
- Liaised with legal and external debt collection agencies, where necessary
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Senior Process Executive
Infosys BPM Ltd
06.2015 - 06.2018
- Customer support for British Telecom on different consumer products.
- Supported various teams on Process knowledge sharing and on coaching.
- Awarded as Star Performer of the year and received Spot Recognition Award for two quarters.
- Developed systematic methodology for communicating results to team and facilitating feedback and response.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Prepared accurate documents for customer and business needs.
Sound Engineer
Seventh Channel Communications
04.2014 - 04.2015
- Recorded speech and music in digital formats.
- Prepared, packed and transported audio equipment for events and location shoots.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Regulated volume level and sound quality during recording sessions.
- Collaborated with clients to determine project scopes and set milestones.
Education
Bachelor of Science - B.Sc. (Computer Science)
Loyola College
Chennai07.2019
Diploma - Diploma in Audio Engg And Recording Arts
Sound Tech Media
Chennai2014
Skills
- Listening
- Accuracy & Clarity
- Interpersonal Skills
- Time Management
- Communication
- Email Management
- Critical Thinking & Problem Solving
- Customer Service
- Dispute Management
- Data Management
- Teamwork and Collaboration
- Customer Relations
- Debt management
- Financial statement review
- Portfolio Management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Software
Oracle
Getpaid
SAP ERP 9
MS-Office
CRM
Timeline
Senior Credit Controller
CMA CGM GBSI Chennai
02.2019 - 09.2024
Senior Process Executive
Infosys BPM Ltd
06.2015 - 06.2018
Sound Engineer
Seventh Channel Communications
04.2014 - 04.2015
Bachelor of Science - B.Sc. (Computer Science)
Loyola College
Diploma - Diploma in Audio Engg And Recording Arts
Sound Tech Media
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