Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vignesh M

Tirunelveli

Summary

Dedicated Logistics Customer Service Representative with over 5 years of experience in managing client inquiries,resolving issues and optimizing supply chain processes.

Overview

7
7
years of professional experience

Work History

Associate

Cognizant Technologies Solutions
12.2023 - 10.2024
  • Worked on different browsers for testing and cloud based environments
  • Experience on open source tools like Selenium, Web driver.
  • Experience in automation based testing using Cucumber framework.
  • Experience in tools like GIT, JIRA and Jenkins.
  • Basic knowledge in TestNG, Junit.
  • Basic knowledge in API manual testing, SQL

Customer Service Executive

St John Freight Systems Ltd
12.2017 - 10.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Analyzed customer feedback to identify areas for service improvement and implemented solutions
  • Maintained accurate records of customer interaction and order status to enhance service quality
  • Collaborated with cross functional teams to optimize logistics operations and enhance service delivery

Education

Bachelor of Engineering - Electrical Engineering

IIPE Matricualtion Higher Secondary School
Tirunelveli, India
12-2024

Skills

  • Preparing reports
  • Inventory management
  • Industry trends
  • Issue resolution
  • Order Processing
  • Shipment Tracking
  • Problem Solving

Timeline

Associate

Cognizant Technologies Solutions
12.2023 - 10.2024

Customer Service Executive

St John Freight Systems Ltd
12.2017 - 10.2023

Bachelor of Engineering - Electrical Engineering

IIPE Matricualtion Higher Secondary School

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Vignesh M