Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Timeline
Generic
Vigneshwaran Ramanathan

Vigneshwaran Ramanathan

Summary

Dedicated Software Consultant with 10+ years of experience in Production Support and Team Management. Worked in ERP, Warehouse applications and handled clients across the globe. Skilled in SQL, Process improvements (Lean), Power apps, Service-Now, Team collaboration and problem solving Certified in Lean, ITIL and Tableau.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Software Consultant

Flex
10.2021 - Current
  • Managing the Team providing Functional Support in Warehousing/logistics/Finance applications like Red Prairie, Atlas, Command Center, Efreight across globe
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Preparation of monthly KPI Metrics and presenting to Top Management, Regular calls with leads on progress and goals, Leading site transition activities and collaborating with other teams for scope and improvements
  • Leading and managing Team members on day-to-day activities, goals and learning growth.
  • · Regular site calls with users, working with Development and Solutions team during testing, deployments, and new releases. Conducting regular reviews of operations and identified areas for improvement.
  • · Working on Problem Management/Change Management and customization practices for betterment of processes.
  • · Initiating and leading trainings related to Communication, Leadership and Skills to develop for Team members.
  • · Representing in several in-house competitions like Lean, Idea storm, Gisiinno and won award for projects.
  • · Certified Lean Green Belt Award winner and working on several Process improvements activities for efficiency of process.
  • · Completed certifications in ITIL, Tableau and Power Apps.

Application Support Analyst

Husky Injection Molding Systems
11.2018 - 10.2021
  • 3 years of experience in providing Functional and Technical Support in Baan ERP application.
  • Supported users across the globe and troubleshooting issues through tickets in BMC Remedy and calls.
  • Experience in working with issues in Manufacturing, Finance, Spare parts, Design areas in Baan 4 and LN versions.
  • Traveled and visited Luxembourg Site in Europe for the operations implemented and understanding the practices being followed.
  • Worked on Change Management and process improvement activities for the efficiency of the process.

Associate Consultant

Flex
06.2013 - 10.2018
  • 5+ years of experience in providing functional and technical support in Warehousing/logistics/finance/SAP applications like Baan, Business Objects, Atlas, Red prairie etc
  • Troubleshooting issues and handling users through tickets in Service now application and calls
  • Worked in Manufacturing/DEM/Finance areas in Baan, User Management operations in Atlas and Red Prairie applications
  • Collaborated with teams to define, strategize, and implement marketing and web strategies
  • Worked in creating several Knowledge Base Articles, Problem Management and Process improvements for efficiency of processes
  • Implemented practices and procedures to reduce expenditures and increase savings
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
  • Onboarded and managed new applications to boost retention rates.

Education

MBA - Technology Management

Centre For Distance Education - Chennai
Chennai, India
05.2017

Bachelor of Engineering: Computer Science -

Rajalakshmi Engineering College - Chennai
Kanchipuram, India
09.2013

Skills

  • SQL
  • Tableau
  • Power Apps
  • Lean
  • Leadership
  • Team Management
  • Application Support
  • Collaboration
  • Troubleshooting
  • Time Management

Certification

  • 03/01/23, ITIL
  • 12/01/22, Tableau
  • 12/01/23, Power Apps

Accomplishments

  • Collaborated with other teams cross functionally and completed projects successfully.
  • Participated in Competitions like Gisiinno, Idea storm, lean internally and presented projects and won awards.
  • Won Best Individual Contributor Award, Team award, Platinum Award and Lean Green Belt Award.

Languages

English
Tamil
Hindi

Hobbies and Interests

  • Exploring New Things
  • Sports
  • Travel

Timeline

Software Consultant

Flex
10.2021 - Current

Application Support Analyst

Husky Injection Molding Systems
11.2018 - 10.2021

Associate Consultant

Flex
06.2013 - 10.2018

MBA - Technology Management

Centre For Distance Education - Chennai

Bachelor of Engineering: Computer Science -

Rajalakshmi Engineering College - Chennai

Similar Profiles

CREATE PROFILE
Vigneshwaran Ramanathan