Story writing, Singing
Deepika Ramesh
Customer Support Associate-KYC
Chennai
Summary
Dynamic leader with proven expertise in performance improvements and team leadership, honed at IndusInd Bank and Annexmed. Excelled in enhancing team efficiency and customer relations through innovative strategies and active listening, respectively. Skilled in process development and decision-making, significantly contributing to revenue growth and operational excellence.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Deputy Manager
IndusInd Bank
Chennai
06.2021 - Current
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
AR Telecaller
Annexmed
Chennai
09.2020 - 06.2021
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
Education
Bachelor of Computer Applications - Computer Science
Mahalakshmi Women's College of Arts And Science
Avadi, India 06.2017 - 04.2020
Skills
Performance improvements
Task delegation
Team leadership
Process and procedure development
Decision-making
Customer relations
Interests
Certification
Java Selenium
Timeline
Java Selenium
04-2023
Deputy Manager
IndusInd Bank
06.2021 - Current
AR Telecaller
Annexmed
09.2020 - 06.2021
Bachelor of Computer Applications - Computer Science
Mahalakshmi Women's College of Arts And Science
06.2017 - 04.2020
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