VIJAYDEMEL AMIRTHAKUMAR

• Delivery Lead for Identity & Access Management (IAM) Support: Led teams providing IAM support for Citi businesses, ensuring seamless service delivery to business application users while adhering to Citi’s internal policies and standards.
• Access certification: Led a high-priority project to implement a proactive systemic control to support people managers across the organization to perform the access certification in line to the principle of least privilege and Segregation of duty.
• Leadership & People Development: Took responsibility for leading, coaching, and mentoring people managers within the team, fostering a culture of continuous improvement and high performance.
• Risk Mitigation Strategy: Devised and implemented a comprehensive strategy to reduce operational risks, ensuring alignment with the organization’s risk appetite and compliance requirements.
• Major Migration Oversight: Played a pivotal role in two major business migrations to Chennai location, one of which was particularly complex and critical, ensuring a smooth transition while minimizing operational disruption.
• Employee Engagement & Wellness: Actively led the Wellness Workgroup, organizing and successfully executing large-scale sports events to promote team bonding, employee well-being, and organizational culture.
• Joined as Team Lead and, within 2 years, was promoted to Assistant Vice President (AVP) due to outstanding performance, leadership skills, and impactful contributions.
• Progressed further to role of Vice President (VP) within additional 2 years, demonstrating the ability to program manage business critical projects, mentoring people managers and delivering the business success.

Team Leadership & Management:

• Managed a team of 20-25 front-line associates in a high-volume, deadline-driven production environment, consistently meeting and exceeding service level agreements (SLAs) and performance expectations set by stakeholders.

Employee Recognition & Engagement:

• Developed and implemented a comprehensive 360° recognition process for front-line managers, incorporating feedback from all levels—managers, peers, and reporting associates—into the monthly recognition process. This initiative fostered a culture of appreciation, motivation, and continuous improvement within the team.

Offshore Process Manager – Retail Banking Operations

• Managed offshore retail banking operations for a prominent international bank, overseeing a team of 25 FTEs.
• Drove process optimization through the implementation of best practices, waste elimination, and automation, significantly enhancing operational efficiency and reducing costs.
• Held responsibility for key performance metrics including productivity, attrition, quality, and Management Information (MI) reporting, ensuring consistent delivery against organizational goals.
• Collaborated directly with clients to understand and align operational objectives for the financial year, developing and leading internal projects to meet these targets.
• Led the team to ensure alignment with strategic goals, fostering a high-performance culture focused on achieving operational excellence.

• Managed the financial operations of 15 branches, overseeing a business volume of Rs. 40 million per month, ensuring financial health and operational efficiency across all locations.
• Led the management of matured business while also spearheading the expansion process, identifying growth opportunities and scaling operations to meet market demands.
• Conducted market analysis to identify new product viability within the region, exploring potential business opportunities and ensuring alignment with customer needs and business objectives.
• Joined as Management Associate and, within just one year, was promoted to Area Manager due to exceptional performance.

• Customer & Production Coordination: Acted as a key liaison between the customers and the production team, ensuring seamless communication and alignment to meet customer needs and production timelines.
• New Business Acquisition: Led efforts in acquiring new businesses, significantly contributing to the expansion of the product portfolio and driving revenue growth for the company.