Driving
Vijay Krishna V V
Manager - Service Product Management & Marketing
Selaiyur, Chennai
Summary
A self-managed and results-driven professional with 8 years of experience in Service Marketing, Parts Sales, and Order Management Possesses strong interpersonal, communication, problem-solving, and decision-making skills with a proven ability to establish alliances, lead teams, and drive projects to successful completion. Expertise in sales growth, process optimization, dealer management, and data-driven decision- to achieve business objectives. Experienced in leading cross-functional collaboration, managing stakeholder relationships, and developing training programs for workforce upskilling.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Manager, Service Marketing(AMC & EW Sales & Oper.)
Daimler India Commercial Vehicles
Oragadam
03.2023 - Current
- Ensuring the Sales potential is tapped & necessary actions to achieve sales by penetration by 20%.
- Achieved a 40% increase in service efficiency by revamping the process workflow and enhancing dealer manpower training.
- Aligned with long-term company goals in terms of revenue, profit and loss, and ensuring all relevant steps are triggered from the business end.
- Understanding market input creates new categories for achieving an organization's commercial goals.
- Align with internal stakeholders and contribute to ongoing improvement in technology for company success.
- Enhancing customer experience and meeting customer needs requires aligning with the IT team to create new developments in DMS and sales software.
- Developed training content and conducted training sessions covering the entire process from AMC & EW offerings to contract activation.
- Performing AMC campaigns and marketing activities, resulting in greater sales targets for PAN India.
Manager, Order Management Center
Daimler India Commercial Vehicles
Oragadam
02.2020 - 03.2023
- Ensured streamlined communication by assigning dedicated regional SPOCs to address queries within the defined TAT, eliminating duplication of efforts.
- Ensure timely and effective communication of updates on parts price revisions, the latest discount structures, and policy changes without any delays.
- Initiated and coordinated the sales return process for dealers' non-moving parts, managing the entire cycle from request initiation to credit note issuance in collaboration with multiple stakeholders.
- Resolve order-related disputes, delays, and escalations, ensuring a high level of customer satisfaction.
- Developed data driven custom dashboards and KPI tracking for day to day performance evaluation successfully for PAN india.
Manager, Parts Sales
Daimler India Commercial Vehicles
Oragadam
02.2017 - 02.2020
- Ensuring the Sales potential is tapped & necessary actions to achieve sales by penetration by 20%.
- Developed and implemented sales strategies, achieving a 25% year-over-year increase in parts sales through dealer and direct channels across four verticals—BB Truck, BB Bus, MB Truck, and MB Bus—covering 30+ dealerships in the West Region.
- Successfully enrolled the entire dealer network in channel funding, improving their working capital, increasing parts purchases, and ensuring timely payments.
- Ensuring the Initial Stock Requirement List (ISRL) is in place for new dealers to support smooth onboarding and business operations
- Developed training content and conducted training sessions on parts functions for both retail and wholesale teams.
- Analyze dealer and regional sales trends using data visualization tools to identify growth opportunities in real time.
- Developed and maintain daily, weekly, and monthly MIS reports for management review
Education
Bachelor of Engineering - Mechanical Engineering
RRASE College of Engineering
PADAPPAI 08.2011 - 04.2015
High School Diploma -
Sri Sankara Vidyalaya
East Tambaram, Chennai 05.2010 - 03.2011
Skills
SAP
DMS
MS Excel
Power BI
Accomplishments
- Designed and implemented an end-to-end (E2E) process for setting up the Order Management Center (OMC) in collaboration with the TOS team, enhancing transparency in order status and ensuring timely resolution through coordinated stakeholder management.
- Revamped the Dealer Non-Moving Sales Return process, reducing lead time from 7 days to 3 days, resulting in a 50% reduction in credit note issuance TAT across all dealerships.
- Identified and recovered outstanding AMC contract payments, contributing to 1% of the total business revenue on an year
- Upgraded the AMC business application by integrating multiple features, including an internet-based platform, helpdesk for query tracking, and a unified contract system for multiple installments, improving operational efficiency and user experience.
Interests
Watching Movies
Listening Songs
Timeline
Manager, Service Marketing(AMC & EW Sales & Oper.)
Daimler India Commercial Vehicles
03.2023 - Current
Manager, Order Management Center
Daimler India Commercial Vehicles
02.2020 - 03.2023
Manager, Parts Sales
Daimler India Commercial Vehicles
02.2017 - 02.2020
Bachelor of Engineering - Mechanical Engineering
RRASE College of Engineering
08.2011 - 04.2015
High School Diploma -
Sri Sankara Vidyalaya
05.2010 - 03.2011
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