Vikki Davis
Cookeville,TN
Summary
Compassionate Direct Support Professional with extensive experience with direct care, skilled in medication administration and client support. Proven ability to enhance client well-being through effective communication and crisis intervention. Committed to fostering independence and dignity while maintaining meticulous documentation and promoting a safe, inclusive environment.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Sevita
03.2021 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support including personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Effectively administered and documented medications
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
End of Life Personal Care Assistant
Eva Stockstill
11.2019 - 03.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Maintained clean personal areas and prepared healthy meals to support client nutritional need
- Ensured timely medication administration,
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Student
Fortis Institute
11.2017 - 08.2018
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
My Sparkle Cleaning
Owner
01.2014 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Account Manager
Southern Truck Accessories
05.2006 - 01.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
Education
Certificate - Certified Nursing Assistant
Cookeville High School
Cookeville, TN06.2021
Certificate - Certified Medical Assistant
Fortis College
Cookeville, TN11.2018
Skills
- Client support
- Medication administration
- Client documentation
- EMR / EHR
- Medical office administration
- Multitasking and organization
- First aid and CPR
- Account management
- Customer service
- Marketing
- Medical terminology knowledge
- Patient scheduling
- Data entry
- Phlebotomy
- Medical procedures
Accomplishments
- Used Microsoft Excel and Peachtree to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Timeline
Direct Support Professional
Sevita
03.2021 - Current
End of Life Personal Care Assistant
Eva Stockstill
11.2019 - 03.2021
Student
Fortis Institute
11.2017 - 08.2018
My Sparkle Cleaning
Owner
01.2014 - 08.2017
Account Manager
Southern Truck Accessories
05.2006 - 01.2014
Certificate - Certified Nursing Assistant
Cookeville High School
Certificate - Certified Medical Assistant
Fortis College
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