Vimal Kumar M
Chennai
Summary
I am a highly responsive, passionate, and flexible individual seeking an opportunity to utilize potential and contribute to an organization's growth. I aim to continue developing abilities while aligning with the organization's goals Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Establishing process measurement systems and educating to manage processes effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
TATA CONSULTANCY SERVICE PVT LTD
02.2021 - Current
- Working in US Mortgage domain, Evaluating and processing.
- Handling and resolving customer queries through emails.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
- Evaluated and processed residential mortgage loans : Ensured legal vesting and completeness of loan documents, resulting in streamlined loan processing and increased efficiency.
- email:: Provided prompt and satisfactory solutions, resulting in improved customer satisfaction and reduced escalations.
- I am Highly Communicated actively and promptly with clients: Sought information and clarifications on process-related issues, ensuring accuracy and timely completion of loan applications
- Ensured 100% quality checking for manual forms processed by other team members: Resulting in error-free loan processing and improved operational efficiency.
- Determined and recommended methods to implement improvement opportunities.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - B.COM (Computer Applications & Accounts)
Vijayam Science & Arts Degree College
Chittoor 05.2020
Skills
- Financial Analysis
- Data Analysis
- Complex problem-Solving
- Solid relationship management
- Strong & effective communication
- Analytical Thinking
- Dispute Resolution
- Idea Development
- Statement Review
- Report Analysis
AWARDS AND ACCOMPLISMENT
- TCS Prime Maker Armor Award, Q2 FY21-22, in April 2022.
- S.T.A.R Performer of the Month’ Award in October, 2021 and January 2023.
- Received client appreciation for working high priority research within SLA in month of November 2022
- Received team appreciation for working on high volume without missing any SLA in month of February 2023
- Received an appreciation email from Delivery Manager for working actively in absence of other team members in month of December 2022
Public profile & URL
www.linkedin.com/in/vimal-kumar-m-ba3433288
Certification
- Agile Way of Working Foundation
- Wings Business Skills
- Risk Operation
- Banking and Financial Services
- Java Programming
- Tally ERP9
Languages
Telugu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Process Associate
TATA CONSULTANCY SERVICE PVT LTD
02.2021 - Current
Bachelor of Arts - B.COM (Computer Applications & Accounts)
Vijayam Science & Arts Degree College
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