Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Vinay Kumar KG

Vinay Kumar KG

Team Leader
Chennai

Summary

Highly dynamic and effective Team Leader seeking to become an integral part of a growing organization. Offering 5+ years of experience in senior and leadership positions. Demonstrating exceptional management skills and an affinity for leading teams to success.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Interim Team Leader

Tech Mahindra
Chennai
08.2023 - Current
  • Set performance expectations for new hires, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Evaluated team member performance against established objectives during regular reviews.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked to resolve customer complaints in a timely and appropriate manner.

Team Leader

Conneqt Business Solutions Limited
Chennai
01.2017 - 10.2022
  • Effectively led a multi-unit organization with operational responsibilities.
  • Served as a productive team leader, consistently exceeding objectives - worked to build and motivate a high-performing team of 18+ representatives.
  • Researched and implemented new strategies on how to increase agent production and achieve company goals.
  • Worked on the Operations D-Sat analysis, prepared RCA for resolution failures and provided real time feedback to the concerned individuals.
  • Ensuring that the KRAs (O-SAT/C-SAT, Availability, Shrinkage, Quality, Login adherence, Agent errors, Break defects) are within the permissible limits.

Customer Support Representative

RR Donnelley
Chennai
02.2012 - 08.2016
  • Creating orders for all commercial print businesses across the USA and other countries.
  • Handled RR Donnelley Contact US & Orders mailbox, and worked on RR Donnelley's voicemails collated during the weekends for proper resolution.
  • QC for new hires and profile management - creation and maintenance of new and existing customer profiles.
  • Supported customers with any trouble regarding their billing and/or shipping via Chat, E-mail and phone.
  • Create incidents, raise customer requested complaints, Credit and quality tracking to ensure that the customer needs are satisfied.
  • Support the EDI and Voice team during spikes in work volume.

Education

Bachelor of Arts - English

Mahatma Gandhi University of Meghalaya
Distance Education
06.2012 - 07.2015

Skills

Leadership

Communication

Adaptability

Customer service

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Interests

Music
Travel

Timeline

Interim Team Leader

Tech Mahindra
08.2023 - Current

Team Leader

Conneqt Business Solutions Limited
01.2017 - 10.2022

Bachelor of Arts - English

Mahatma Gandhi University of Meghalaya
06.2012 - 07.2015

Customer Support Representative

RR Donnelley
02.2012 - 08.2016

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Vinay Kumar KGTeam Leader