Vinay Nagale
Senior Operation Manager- Customer experience
Chennai
Summary
KPI reporting
Strategic Planning
Cost Reduction
Productivity Improvement
Operations Management
Logistics Management
Inventory Management
Customer Service Management
Client Account Management
Logistics
Purchasing and planning
Customer Service
Overview
7
7
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Senior Operations Manager
Edenred India
Chennai
07.2023 - Current
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
Key Account Manager
Pine Labs Pvt Ltd
Bengaluru
01.2023 - 07.2023
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Strengthened client relationships through regular communication and effective problemsolving.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Procurement Team Lead
Pine Labs Pvt Ltd
Bengaluru
04.2022 - 01.2023
- Trained team members on best practices in procurement, enhancing their skills and knowledge to drive better results.
- Ensured compliance with internal policies and external regulations through diligent monitoring of procurement activities across the organization.
- Reduced inventory holding costs by optimizing stock levels and implementing just-in-time procurement strategies.
- Collaborated with finance teams to ensure accurate tracking of procurement-related expenses, streamlining financial reporting processes.
- Fostered a culture of continuous learning within the procurement team, regularly sharing best practices and industry trends to drive innovation.
- Streamlined procurement processes for increased efficiency, reducing the time to complete purchase orders.
- Achieved cost savings by negotiating contracts with suppliers and implementing strategic sourcing initiatives.
- Improved supplier performance through effective management of key performance indicators and regular review meetings.
- Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring optimal service levels.
- Maintained internal inventory of supplies and equipment.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Collaborated with sales team to identify and fulfill customer needs.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Senior Operation Executive
Pine Labs Pvt Ltd
Bengaluru
07.2019 - 03.2022
- Established effective communication channels between departments, fostering collaboration and teamwork.
- Delivered consistently high-quality customer service experiences by driving adherence to best practices throughout all aspects of operation management.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Optimized inventory management systems resulting in improved accuracy levels while eliminating excess stock holding costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
Inventory Control Clerk
Qwikcilver Solutions Pvt Ltd
Bengaluru
03.2017 - 07.2019
- Enhanced warehouse organization with a systematic approach to product placement and storage.
- Maintained safety standards within the warehouse environment, promoting a secure workspace for all employees.
- Conducted root cause analysis for inventory discrepancies, implementing corrective actions to prevent future occurrences.
- Assisted in the development of an inventory control system, resulting in improved tracking capabilities.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing products.
- Reviewed purchase orders for accuracy before submission, minimizing costly mistakes related to overordering or miscommunication with suppliers.
- Completed physical inventory counts on a daily basis.
- Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled audits with efficient and accurate approach.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more that 1000 packages per day.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
PVKK Institute of Technology
Anantapur, India 06.2013 - 08.2019
Bachelor of Commerce - Ecommerce
Gitam University
Bengaluru, India 07.2016 - 05.2019
High School Diploma -
TGLGP Polytechnic
Adoni, India 06.2010 - 06.2013
Skills
Strategic Planning
undefinedTimeline
Senior Operations Manager
Edenred India
07.2023 - Current
Key Account Manager
Pine Labs Pvt Ltd
01.2023 - 07.2023
Procurement Team Lead
Pine Labs Pvt Ltd
04.2022 - 01.2023
Senior Operation Executive
Pine Labs Pvt Ltd
07.2019 - 03.2022
Inventory Control Clerk
Qwikcilver Solutions Pvt Ltd
03.2017 - 07.2019
Bachelor of Commerce - Ecommerce
Gitam University
07.2016 - 05.2019
Bachelor of Technology - Electrical, Electronics And Communications Engineering
PVKK Institute of Technology
06.2013 - 08.2019
High School Diploma -
TGLGP Polytechnic
06.2010 - 06.2013
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