CRM NEXT, FLEXCUBE
VINAYAGALAKSHMI V
Personal Banker
Chennai
Summary
Dynamic Personal Banker with HDFC Bank, adept at building strong client relationships and enhancing investment portfolios through tailored financial advice. Proven track record in cross-selling and upselling, significantly boosting product sales. Skilled in financial planning and committed to exceptional customer service, ensuring client satisfaction and loyalty.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Personal Banker
HDFC Bank
02.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Presented new and additional products and services to existing customers.
- Processed customer payments and account setup charges.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
Future Banker
HDFC Bank
01.2022 - 01.2023
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
- Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
- Facilitated community outreach programs to increase brand visibility and trust within local community.
Education
Post-Graduate Certificate - Sales & Relationship In Banking
Manipal University
Bengaluru, India 04.2001 -
Bachelor of Engineering - Computer Science
Ramco Institute Of Technology
Rajapalaiyam, India 04.2001 -
HSC - BIO MATHS
Bharathiyar Matriculation Higher Secondary School
Elumalai, Madurai 04.2001 -
SSLC -
Bharathiyar Matriculation Higher Secondary School
Elumalai, Madurai 04.2001 -
Skills
Customer service & satisfaction
Branch operations
Cross-selling and upselling
Positive attitude
Relationship building
Portfolio assessment
MS Excel
Financial planning
Fraud prevention
Teller support
Adaptability and flexibility
Software
MY SQL-DATABASE
Certification
IRDAI
Timeline
Personal Banker
HDFC Bank
02.2024 - Current
Future Banker
HDFC Bank
01.2022 - 01.2023
Post-Graduate Certificate - Sales & Relationship In Banking
Manipal University
04.2001 -
Bachelor of Engineering - Computer Science
Ramco Institute Of Technology
04.2001 -
HSC - BIO MATHS
Bharathiyar Matriculation Higher Secondary School
04.2001 -
SSLC -
Bharathiyar Matriculation Higher Secondary School
04.2001 -
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