VINCENT WALLACE
Arlington
Summary
Dynamic professional with extensive experience in logistics and operations, including a successful tenure at Ingram Micro. Proven expertise in GPS navigation and exceptional customer service, consistently achieving timely deliveries and enhancing client satisfaction. Strong safety compliance and effective time management skills contribute to operational excellence and team success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Independent Contractor
On Way Transport
Memphis
05.2025 - Current
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
Warehouse Forklift Operator
Volvo Group
Byhalia
05.2017 - Current
- Assisted with shipping and receiving activities as needed.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Processed orders by picking products from shelves within the warehouse.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Collaborated with team members to complete tasks efficiently and accurately.
- Received incoming shipments and checked contents against purchase orders.
- Staged goods in loading dock area.
- Operated forklift to transport goods throughout warehouse.
- Boxed, labeled and added shrink wrapping to items.
- Used handheld scanners for warehouse management system compliance.
- Packaged, labeled and tagged goods before transfer.
Wire Cutting Rotary {Machine Operator}
Kellogg's
Louisville
06.2016 - 05.2017
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored production line operations to ensure efficiency and accuracy.
- Reported any issues to supervisor immediately for resolution.
- Assisted in setting up production lines for manufacturing processes.
- Operated forklift to move materials and finished products within warehouse.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Cleaned up work area at end of shift to maintain safe working environment.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Team Leader
Ingram Micro
Millington
05.1995 - 06.2016
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Motivated team members through recognition programs and performance-based incentives.
- Managed conflict resolution within the team to maintain a positive work environment.
Education
Some College (No Degree) - Fundamentals of Management & Supervisory
Southwest Tennessee Community College
Memphis, TN03-2001
High School Diploma -
Hernando High School
Hernando, MS05-1982
Skills
- GPS navigation
- Customer service
- Package delivery
- Safety compliance
- Time management
- Data communication
Accomplishments
- Award-Certificate of Appreciation for CUSTOMER FOCUS
Certification
- Certification- OSHA Bloodborne Pathogens, Hipaa, Chemotherapy (Hazardous) Drugs Transportation, First Aid
Independent Contractor
- Experience driving for UBER, UBER EATS. LYFT, ROADIE,WALMART SPARK, SENPEX,VEHO,
Timeline
Independent Contractor
On Way Transport
05.2025 - Current
Warehouse Forklift Operator
Volvo Group
05.2017 - Current
Wire Cutting Rotary {Machine Operator}
Kellogg's
06.2016 - 05.2017
Team Leader
Ingram Micro
05.1995 - 06.2016
Some College (No Degree) - Fundamentals of Management & Supervisory
Southwest Tennessee Community College
High School Diploma -
Hernando High School
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