Vincent Longo
Nolensville
Summary
Dynamic Area Operations Manager with a proven track record at STERIS-IMS, excelling in performance analysis and operational efficiency. Successfully implemented innovative solutions, enhancing customer satisfaction and boosting team morale. Skilled in strategic planning and relationship building, consistently exceeding sales targets while fostering a collaborative work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Operations Manager
STERIS-IMS
11.2012 - Current
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Spearheaded the implementation of innovative technology solutions to optimize workflows and improve communication among team members.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Continuously enhanced skillset as an Area Operations Manager through professional development courses, industry seminars, and networking events.
- Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
- Increased employee retention rates by developing comprehensive onboarding programs for new hires.
- Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Instrument Repair Consultant
Spectrum
11.2011 - 11.2012
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Technical Operations Manager Nashville
Medical Optics
06.2010 - 11.2011
- Control inventory
- Perform scheduling
- Oversee 2 mobile repair vans
- Provide mobile van services to accounts in area
- Provide training to all mobile van technicians
- Assist in customer service support
- Involved in mobile lab pricing
- Interview and hire new employees.
Assistant Manager- Surgical Instrument Lab
SterilMed
01.2006 - 06.2010
- Oversee and train employees of lab
- Oversee quality control
- Complete rebuild of laparoscopic instruments, powder coating, and insulation
- Repair all general and specialty instruments from ring forceps to rongeurs
- Reinsertion of needle holder
- Part of annual inventory evaluation.
Surgical Instrument Lab Technician
SterilMed
01.2004 - 01.2006
- Documented incoming instruments needing repair
- Repair of general and specialty instruments
- Repair and insulation of laparoscopic instruments.
Education
Bachelor of Science - Leadership and Information Technology
Middle Tennessee State University
Murfreesboro, TN05-2025
High School Diploma -
Parkland High School
Winston Salem, NC12.2000
Skills
- Performance analysis
- Interpersonal skills
- Operational efficiency
- Performance tracking
- Budget management
- Communication skills
- Strategic planning
- Staff supervision
- Teamwork and collaboration
- Customer service
- Team leadership
- Decision-making
- Leadership effectiveness
- Relationship building
- Customer relations
- Staff training and development
- Operations management
- Hiring and onboarding
- Business leadership
- Team building
- Performance evaluation and monitoring
- Staff hiring
- Sales strategies
- Data analysis
- Operations oversight
- Process improvement
- Revenue growth
Accomplishments
• 2023, 2024, 2025- Setting the standard award
• 2020, 2023, 2025- Area Operations Manager of the year
• 2020, 2023, 2025- Steris Hexawave Award
• 2023-Bill Sanford Service Profession of the Year instrument management services
Certification
Certified Central Service Vendor Partner 2012-present
Timeline
Area Operations Manager
STERIS-IMS
11.2012 - Current
Instrument Repair Consultant
Spectrum
11.2011 - 11.2012
Technical Operations Manager Nashville
Medical Optics
06.2010 - 11.2011
Assistant Manager- Surgical Instrument Lab
SterilMed
01.2006 - 06.2010
Surgical Instrument Lab Technician
SterilMed
01.2004 - 01.2006
Bachelor of Science - Leadership and Information Technology
Middle Tennessee State University
High School Diploma -
Parkland High School