Summary
Overview
Work History
Education
Skills
Timeline
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Vindya Tangasala

Product Specialist
Chennai

Summary

Highly accomplished and goal-oriented Product Specialist with a demonstrated history of delivering exceptional client outcomes and driving revenue growth. Seeking a strategic position within an innovative organization where I can utilize my extensive experience in account management, technical expertise, and outstanding communication abilities to forge long-term partnerships and elevate customer satisfaction. Committed to providing comprehensive technical solutions, resolving complex challenges, and leveraging a customer-centric approach to exceed business objectives and ensure continued success

Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Product Specialist

Freshworks Inc
Chennai
06.2022 - Current
  • Company Overview: a leading provider of customer engagement software solutions
  • Played a key role as a Product Specialist at Freshworks, a leading provider of customer engagement software solutions.
  • Demonstrated expertise in the Freshworks product suite, including Freshdesk, Freshservice, Freshsales, and other innovative solutions.
  • Leveraged in-depth product knowledge to provide exceptional guidance and support to customers, ensuring successful implementation and adoption of Freshworks products.
  • Acted as a trusted advisor to customers, understanding their unique business requirements and aligning them with the appropriate Freshworks solutions.
  • Conducted product demonstrations, training sessions, and workshops to educate customers on the benefits and capabilities of Freshworks products.
  • Collaborated closely with cross-functional teams, including sales, marketing, and product development, to gather customer feedback and contribute to product enhancements.
  • Participated in product beta programs, providing valuable insights and feedback to the product management team for product roadmap planning and refinement.
  • Developed and maintained product documentation, training materials, and knowledge base articles to support customers in effectively using Freshworks products.
  • Actively monitored and resolved customer inquiries and issues, ensuring prompt and satisfactory resolution to maintain high customer satisfaction.
  • Stayed updated on industry trends, competitor offerings, and market demands to continuously enhance product knowledge and provide relevant recommendations to customers.
  • Contributed to the growth of the company by identifying upselling and cross-selling opportunities, thereby driving revenue and customer retention.
  • Developed and maintained product documentation, including user guides, API documentation, and troubleshooting guides, to assist customers in effectively utilizing Freshworks products.
  • Engaged in beta testing programs, providing valuable feedback and insights to the product management team to drive product enhancements and improve user experience.
  • Actively participated in customer success initiatives, working closely with the customer success team to drive adoption, retention, and expansion within customer accounts.
  • Regularly attended industry conferences, webinars, and training sessions to stay updated on the latest technologies, market trends, and best practices related to customer engagement software.
  • Acted as a technical advisor to customers, offering expertise on integrating Freshworks products with third-party applications and systems.
  • Supported customers in troubleshooting and resolving technical issues by analyzing logs, diagnosing errors, and providing appropriate solutions.
  • A leading provider of customer engagement software solutions

Specialist Tier 1 (Support)

Flatirons Solutions Private Ltd
05.2020 - 05.2022
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues to the clients' satisfaction.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Clarifying the doubts that customers raise about products or services through tickets and resolving their issues on priority.
  • Excellent problem-solving and communication skills.
  • FLEET SOLUTION (10 MONTHS) : MAINTANENCE MANUAL ISSUE PRIME CLIENT: DELTA AIRLINES
  • QA ENGINEER (5 MONTHS) AUTOMATION TESTING FOR ANDROID IOS
  • MANUFACTURE SOLUTIONS (1.2 YEARS): MANUFACTURE ISSUES, PRIME CLIENT: ROLLS-ROYCE
  • Train people on how to use different types of systems.
  • Provide accurate feedback to customers promptly.
  • Configure different applications per the vendors' direction and customers' requirement.
  • Work with internal groups, including support, sales, engineering, product management, and consulting.
  • Supporting products such as JIRA and Confluence, Office 365, Online Exchange, Active Directory, and VMWare.
  • Possess exceptional soft skills for both internal customer and external vendor communications via phone, video conferences, presentations, and face-to-face meetings.
  • Demonstrate strong personal initiative and a sense of urgency.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Data Associate

Amazon Web Services
03.2017 - 09.2017
  • Worked with Alexa Data Services to help increase efficiency of Amazon Echo Device.
  • Obtained and analyzed Data Samples from Amazon Echo and Interpreted data to be fed into the device.
  • Collaborated with subject matter Experts to understand the device and designed better ways of improve

Education

XII - Computer Science

Holy Angles Anglo Indian Higher Secondary school
06.2011 - 05.2012

B.E - Computer Science & Engineering

Meenakshi Sundararajan Engineering College
07.2012 - 07.2016

Skills

  • MS-SQL

  • Technical Consultation

  • Technical Support

  • Escalation Management

  • Product demonstrations

  • Sales support

  • Customer engagement

  • Product training

Timeline

Product Specialist

Freshworks Inc
06.2022 - Current

Specialist Tier 1 (Support)

Flatirons Solutions Private Ltd
05.2020 - 05.2022

Data Associate

Amazon Web Services
03.2017 - 09.2017

B.E - Computer Science & Engineering

Meenakshi Sundararajan Engineering College
07.2012 - 07.2016

XII - Computer Science

Holy Angles Anglo Indian Higher Secondary school
06.2011 - 05.2012

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Vindya TangasalaProduct Specialist