Vinu Nagarajan

• Successfully managed a 16,000 sqft international furniture store, maintaining cleanliness and ensuring optimal product displays to elevate the customer shopping experience.
• Conducted daily sales team meetings to analyze previous day's sales, set daily goals, follow up on customer inquiries, and stay abreast of new product arrivals, ensuring alignment with daily objectives.
• Efficiently coordinated critical deliveries to customers and handled customer service calls, enhancing satisfaction and fostering trust.
• Orchestrated strategic procurement and display order management to optimize inventory levels, minimize overstocking, and enhance cash flow in the business.
• Implemented ATL/BTL marketing strategies within allocated budget constraints, driving effective promotion and engagement initiatives.
• Generated leads through targeted field marketing campaigns, focusing on new house construction, schools, engineers, and architects.
• Analyzed sales and customer trends to optimize revenue and minimize expenses, ensuring efficient store operations.
• Conducted frequent sales role-play sessions to enhance team performance and product knowledge, driving sales conversion rates.
• Recruited staff with incentive-driven motivation, resulting in a 20% sales increase by clearing discontinued models and introducing new arrivals, optimizing sales per square foot and maximizing retail space efficiency.

ACCOMPLISHMENTS

• Best Store Manager of the Year in TN Region For Best Operations KPI- 2022-2023
• Best Store Manager of the Month - April 2022 100% (34Lakhs Achieved / 30 Lakhs TGT) in 15 days.
• Achieved Ever Highest Secondary sales of 68 lakhs.
• Achieved Ever Highest Invoice of 80 lakhs in December 2022.
• Highest Single day Sales Order value of 11 lakhs.
• Organized and led a Technical Seminar in collaboration with two Civil Engineers Associations, engaging over 200 architects and engineers, which led to a notable 30% sales surge within a month.

• Optimized store displays and appearance via strategic merchandising.
• Managed store organization, maintenance, and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Completed point of sale opening and closing procedures.

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Successfully communicate product features and benefits to meet the needs of potential customers.
• Excel in negotiating terms and closing deals effectively.
• Implemented effective strategies for lead generation and expanding the customer base.
• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Updated customers on scheduled deliveries of furniture to homes.

Accomplishment

• Consistently exceeded sales targets by over 100% for six consecutive months.
• TN Region Topper for achieving sales of 23 lakhs against a target of 15 lakhs.
• Made an individual sales contribution of 1.10 cr to store revenue in 9 months

• Create and customize fitness programs tailored to the needs and goals of hotel guests, ensuring variety and effectiveness in workouts
• Provide one-on-one training sessions to hotel guests, offering personalized guidance and support to help them achieve their fitness objectives.
• Provide exceptional customer service by assisting guests with equipment setup, answering questions, and offering guidance on fitness-related inquiries
• Proficient in overseeing spa opening and closing procedures, billing, and strong focus on managing phone communications and facilitating spa reservations.

*Accomplishment*

Certification of Appreciation for Best employee of the month.