Vipin Jackson

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created plans and communicated deadlines to complete projects on time.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Investigated allegations to check validity and recommend actions to minimize risk.
• Taught employees how to control risks at front line.
• Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Trained staff in risk management policies and monitored compliance to control company liability.

• Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
• Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
• Gathered and analyzed financial data to determine improvement efforts.
• Developed and implemented corrective actions to bring business areas in line with standards.
• Diminished outstanding debts by analyzing accounts for issues.
• Cultivated mutually beneficial relationships with clients and company financial officers to facilitate improved business operations.

• Minimized accounts receivable collections and reconciled customer billings and statements.
• Assessed credit risk and analyzed financial statements.
• Complied with internal controls and government regulations.
• Placed customer accounts on hold due to past due payments.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Led team of 5 staff.
• Wrote reports detailing branch activities.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Provided training and consulted with struggling teams to help meet monthly target goals.
• Reviewed and analyzed loan procedures.
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Investigated and evaluated customers for creditworthiness and potential risk factors.

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• Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
• Identified management control weaknesses and provided value added suggestions for remediation.

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• Collected and reported monthly expense variances and explanations.

• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
• Worked with clients to address and respond to client and partnership management issues.
• Maintained and built close relationships with customers through regular contact and visits.
• Facilitated meetings and discussions between clients, sales and delivery teams.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
• Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
• Provided writing support in fast-paced environment for variety of public-facing materials.

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• Completed accurate and polished formatting in line with publishing standards prior to submission.