Virginia Campbell
Memphis,TN
Summary
Results-driven front desk manager skilled in optimizing operations and training staff. Known for maintaining high satisfaction levels through effective problem resolution and exceptional guest service.
Detail-oriented accounting assistant with expertise in customer service and bank reconciliation. Proven ability to enhance guest experiences while managing financial data accurately.
Overview
4
4
years of professional experience
Work History
Accounting Assistant/Website Developer
Flinn Broadcasting
04.2022 - Current
- Reconciled accounts payable and receivable data to maintain financial integrity.
- Utilized accounting software to manage transactions and generate reports efficiently.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in the accounting process.
Front Desk Manager
CycleBar Franchising
07.2022 - 04.2024
- Managed daily front desk operations, ensuring exceptional guest experiences and service excellence for 200 customers overall.
- Trained and mentored new front desk staff on policies, procedures, and customer engagement techniques.
- Implemented scheduling systems to optimize staff allocation and enhance operational efficiency.
- Resolved guest inquiries and issues promptly, maintaining high satisfaction levels and positive feedback.
- Developed training materials to enhance team knowledge of services, fostering a culture of continuous learning.
Education
Bachelor of Arts - History
University of Memphis
Memphis, TN12-2026
Skills
- Customer service
- Bank reconciliation
- Microsoft Excel
- Journal entries
- Bookkeeping
- Strong communication skills
- Quickbooks
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Front Desk Manager
CycleBar Franchising
07.2022 - 04.2024
Accounting Assistant/Website Developer
Flinn Broadcasting
04.2022 - Current
Bachelor of Arts - History
University of Memphis