Virginia Hernandez
Memphis
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Picker/Order Puller
AutoNation Ford (Warehouse)
11.2023 - 03.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Customer Service/Business Representative
Juice Plus+ Company
03.2019 - Current
- Answer inbound calls, to assist customers with orders
- Inform customers of and about the product
- Assist Sales team and Representatives with managing online accounts
- Process payments for customers
- Track packages on behalf of customer
- Run promotion point for representatives.
Staff Assistant/Receptionist
Onyx Medical Corp.
09.2015 - 09.2017
- Providing support to the staff through general clerical, receptionist and project-based work
- Customer, sales reps, applicants' relations, A/P Invoicing, QA data entry, Purchase Orders.
Shop Clerk
Power Tools, NC.
11.2010 - 02.2011
- Receiving tools for repair, data entry, invoicing, customer relations, parts ordering and distribution, inventory.
- Communicated with buying department to report overstocked or under-stocked merchandise items.
CSR/Cashier
American Financial Inc.
07.2009 - 11.2010
- Receiving payments, verification of insurance, responsible for drive-out tags, filing, and data entry
- Also responsible for large amounts of money deposits and change orders
- Drops in safe, credit card receipts and end of day reports.
CSR/Counter Sales
Gateway Tire & Service Co.
08.2008 - 03.2009
- Customer relations (greetings), building tickets, data entry, cash out customers, sales (tires, oil changes, radiators, etc.)and end of day reports
- Some shop experience (rotate and balance tires, air pressure checks, oil changes).
Education
Associate of Arts - Medical Billing/Coding
Anthem Career College
Memphis, TN09.2012
Skills
- Effective negotiation
- Technical understanding
- Client acquisition
- Influencing skills
- Cash Handling
- Processing payments
- Friendly, Positive Attitude
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Picker/Order Puller
AutoNation Ford (Warehouse)
11.2023 - 03.2024
Customer Service/Business Representative
Juice Plus+ Company
03.2019 - Current
Staff Assistant/Receptionist
Onyx Medical Corp.
09.2015 - 09.2017
Shop Clerk
Power Tools, NC.
11.2010 - 02.2011
CSR/Cashier
American Financial Inc.
07.2009 - 11.2010
CSR/Counter Sales
Gateway Tire & Service Co.
08.2008 - 03.2009
Associate of Arts - Medical Billing/Coding
Anthem Career College
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