Vishali Parthasarathy
Technology Analyst
Chennai
Summary
To continue my career in a well esteemed organization to apply my skills, learn and expertise myself and work towards the vision of the company.
A passionate IT professional having 6 years of total experience in IT and 4 years of experience in Payment operations and Application support in Telecom domain. Sublime team player with good communication and interpersonal skills. Keen on learning new technologies and ready to work in a team or individually based on requirements and gain valuable experience and grow in my career.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Technology Analyst
Infosys
06.2022 - Current
- Worked on Root cause analysis of critical incidents and have documented the workaround after resolving the issue.
- Incident management - Creating incidents and assigning to respective team. Working on tickets, updating and resolving it as per the process within SLA.
- Communicate with peers and supervisors routinely, document work and meetings.
- Managed the Splunk environment, including monitoring and alerting on system performance and availability.
- Ensuring support tickets are fully updated with the most current data.
- Provide proper escalations and handoffs to management and support staff.
- Documented procedures related to job responsibilities and ensured compliance with all company policies and procedures related to information security, data privacy etc.
Software Engineer
CGI
07.2017 - Current
- Managing end-to-end payment process, rejection and collection activities.
- Working on the Adhoc requests as per the SLA defined by the client.
- To plan, prioritize and manage team time effectively to ensure effective handling of tasks within SLA.
- Analyzing and resolving the issues in case of job failure and working on deployments (both production and non-production) in Dollar Universe console.
- Providing knowledge transfer to my team members when required and sharing documents.
- Identify, investigate, scope and escalate customer impacting payment issues.
- Able to work under pressure to handle high payment volume and meet with high standard expectation from our clients.
- Ability to understand, define and work with accounts payable concepts, processes and operations.
- Importing the payment files to Experian, validating and submitting the files to bank via Experian payment gateway.
- Good knowledge on BSS billing application (Singleview), billing and rating process.
- Worked on bill cycle runs for the customers.
- Worked on Root cause analysis of critical incidents and have documented the workaround after resolving the issue.
- Incident management - Creating incidents and assigning to respective team. Working on tickets, updating and resolving it as per the process within SLA.
- Change management - Monitoring the performance of applications during the change window and performing pre and post sanity checks before and after the change.
Education
B. Tech - InformaHon Technology
R.M.D. Engineering College
Higher Secondary - undefined
Kaligi Ranganathan Moneord Matricula&on Higher Secondary School
SSLC - undefined
Kaligi Ranganathan Moneord Matricula&on Higher Secondary School
Skills
- Unix
Certification
Telecom 101
Awards
- Pegasus award for outstanding performance in payment operations.
- Bronze award for taking up billing operations and cross training other members on payment operations, for coming up with automation ideas during KT and presenting it to client that received positive feedback.
Skills Summary
Unix, SQL, Oracle DB, MS Office, Singleview Convergent Billing, Remedy BMC, Dollar Universe, Experian Payment Gateway, WinSCP, Nagios, Remedy, Pier, LucidOps, Telecommunications
Timeline
Technology Analyst
Infosys
06.2022 - Current
Software Engineer
CGI
07.2017 - Current
Higher Secondary - undefined
Kaligi Ranganathan Moneord Matricula&on Higher Secondary School
SSLC - undefined
Kaligi Ranganathan Moneord Matricula&on Higher Secondary School
B. Tech - InformaHon Technology
R.M.D. Engineering College
Similar Profiles
Tristan ZaleskiTristan Zaleski
Application Developer V at InfosysApplication Developer V at Infosys
Balaji Krishnan SBalaji Krishnan S
Program Manager / Project Manager at InfosysProgram Manager / Project Manager at Infosys
Ayush Pratap SinghAyush Pratap Singh
System Associate at infosysSystem Associate at infosys
Adarsh M PAdarsh M P
Process Executive at InfosysProcess Executive at Infosys
Zaheer Syed.SZaheer Syed.S
Team Manager at GSR Global ServicesTeam Manager at GSR Global Services