Vishayla Townes
Chattanooga
Summary
Accomplished educator with a proven track record at ESS and The Learning Center, adept in classroom management and fostering student engagement. Excelled in building relationships, demonstrated through positive parental feedback and high request rates for substitute teaching roles. Skilled in software use and conflict resolution, enhancing learning environments, operational efficiency and customer service.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
ESS
10.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
LeadDaycare Teacher
The Learning Center
03.2023 - 09.2023
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
- Mentored new teachers in curriculum planning and instructional techniques, supporting their transition into successful educators at our daycare center.
Daycare Teacher's Assistant
Northside Learning Center
08.2022 - 03.2023
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Receptionist
The Ark Pet Spa and Hotel
12.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Red Bank High School
Chattanooga, TN05.2021
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Proficient in software
- Analytical skills
- First Aid/CPR
- Staff collaboration
- Multitasking
- Documentation and reporting
- Active listening
- Team building
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
Timeline
Substitute Teacher
ESS
10.2024 - Current
LeadDaycare Teacher
The Learning Center
03.2023 - 09.2023
Daycare Teacher's Assistant
Northside Learning Center
08.2022 - 03.2023
Receptionist
The Ark Pet Spa and Hotel
12.2021 - 03.2022
High School Diploma -
Red Bank High School
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