Organization and Time management
Flexible & Adaptable
Microsoft Office
Data management
Vishnu Kumar
Business Analyst
Chennai
Summary
As a Banking Business Analyst, facilitates cross-functional team meetings to develop and implement business solutions and optimize operations, conducts impact analysis of new products, systems, upgrades, and changes for department/functional areas, and evaluates systems and business processes for feasibility. Analytical and organized professional comfortable working independently or as part of team. Detail-oriented team player with strong organizational skills.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Assistant Manager
TCS
8 2019 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Conducted user acceptance testing (UAT) and provided training to end-users on new systems and processes.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis to identify areas of improvement.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Collaborated with stakeholders to define project objectives and criteria.
- Maintained a keen awareness of changes in banking regulations.
- Skilled at working independently and collaboratively in a team environment.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Participated in requirements-gathering sessions and documented business processes.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
CDD Analyst
HSBC
09.2015 - 07.2019
- Performing the required KYC screenings on customers, corporate entities documenting the information provided by the client as required by global KYC polices & procedures
- Classifying customers and corporate entities risk rating with KYC management procedure ensuring compliance with all AML Laws, OFAC, KYC, Transaction monitoring checks
- Thorough understanding of legal structures of Corporate Entities and dealing with various client types: Private companies, Regulated companies, Listed corporate, Partnership, Trust etc
- Performing transaction monitoring by analyzing the customers A/c transaction that appear unusual based on customers profile by ensuring that all transactions are adhered & complied to KYC guidelines and regulations also report suspicious activity by raising SAR &UAR
- Cross trained in corporate Account Opening process
- Performing CDD Checks and Blacklisted checking based on the customers business and their background profiles.
Customer Service Associate
Sutherland Global Services
08.2014 - 08.2015
- Developed and actualized customer service initiatives to decrease wait times
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Bachelor of Computer Applications -
Jaya College of Arts and Science
06.2011 - 2014.05
MBA: Human Resources Management - undefined
Loyola College - Pondicherry University
06.2015 - 2017.05
Skills
Accomplishments
- Supervised team of 11 staff members.
- Got accredited on individual and entities within a short span of time and received appreciation from onshore for the same.
- Won Spot Ovation for learning process quickly within a period of 6 months of joining.
- Received appreciation from onshore for being top performer and maintaining required productivity and quality.
- Successfully completed Aspiring Manager Program Training.
Timeline
CDD Analyst
HSBC
09.2015 - 07.2019
MBA: Human Resources Management - undefined
Loyola College - Pondicherry University
06.2015 - 2017.05
Customer Service Associate
Sutherland Global Services
08.2014 - 08.2015
Bachelor of Computer Applications -
Jaya College of Arts and Science
06.2011 - 2014.05
Assistant Manager
TCS
8 2019 - Current
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