VishooVaishnavi Goldwin
Coimbatore
Summary
Dynamic recruitment professional with over 12 years of comprehensive experience in managing all facets of the hiring process, from initial sourcing to onboarding. Expertise in designing and implementing innovative recruitment strategies, including headhunting, competition mapping, and leveraging social media and employee referral programs to attract top talent. Proven ability to collaborate effectively with stakeholders to assess talent needs and align hiring practices with business objectives while utilizing cost-effective techniques. Strong background in employee engagement, talent management, and leadership development, dedicated to fostering a positive workplace culture and enhancing workforce competence through targeted training and support.
Overview
12
12
years of professional experience
Work History
Workforce Manager
Tech Mahindra Ltd
09.2023 - Current
- Analyzed market trends to forecast demand, plan resources, and manage capacity effectively.
- Executed strategic decisions regarding manpower allocation to support organizational growth and sustainability.
- Collaborated with internal stakeholders, vendors, and clients in scheduled meetings to assess KPIs and implement strategies for continuous service improvement.
- Optimized consulting business processes by introducing a structured workflow that integrates demand creation and fulfillment stages.
- Developed and implemented workflow enhancements to support customer profitability and respond to critical demand, leveraging analytical reports for strategic insights.
- Led efforts alongside consulting team to establish and operationalize the resource utilization track.
- Implemented robust operational strategies, achieving zero client escalations while optimizing the audit process through effective reporting.
- Streamlined data retrieval processes by enabling clients to utilize self-service options, minimizing support service dependency.
- Reviewed monthly utilization data to pinpoint associates under 50% utilization and collaborated with project managers to confirm necessary billing adjustments or potential releases.
- Coordinated alerts for project managers and HCM supervisors on resource allocation deadlines, ensuring timely decisions on extensions or releases.
- Analyzed and adjusted associate assignments to maintain full capacity in ESA, safeguarding against potential cost impacts in SGA projects.
- Created and presented demand and supply tracking tools and monthly overview to enhance leadership insights.
- Streamlined candidate bench profiles to enhance recruitment efficiency. Executed thorough background verifications and optimized department transfers for successful onboarding.
- Streamlined workforce scheduling to optimize staffing efficiency across multiple departments.
- Developed training programs to enhance employee performance and engagement within teams.
Workforce (Resource) Management
Cognizant Technology Solutions
06.2014 - 08.2023
- Understand the demands from the business and assist in complete hiring process life cycle.
- Helping organizations balance staffing levels with the volume of work being produced.
- Facilitate seamless integration across global/regional/country business leadership, finance, operations and HR to ensure that key business needs and related performance targets were met and issues resolved.
- Responsible for reports generation on a daily, weekly, monthly or annual basis, depending on the organization's needs.
- The data is used to improve business operations, including how to optimize work schedules, identify critical positions.
- When to reassign workers and pinpoint jobs that have become obsolete.
- Informs interested applicants regarding job vacancies with the use of media boards, company newsletters, staff meetings and intranet connections.
- Helping aspirants by meeting with them to understand their skills, education, work experience and personality to provide better onsite opportunity.
- Build lasting, committed relationships with hiring managers while partnering with leadership to attract top talent.
- Aided in crafting/editing job descriptions and creating job description repository to remove the blocks in hiring process.
- Partnered with external HRs to ensure smooth on board and assist with new hire satisfaction.
- Responsible for demand validation and transactional related works like allocation changes, payroll transfers etc.
- Understanding of hotspot skills and coordinating with hiring managers to facilitate proactive hiring, delta hiring and upskilling programs.
- Effective Bench management by monitoring the demand and place right candidates accordingly to increase utilization ratio of billable and non-billable.
- Coordinated and organized meetings with Portfolio VPs and admins for management of resource change controls.
- Performed monthly reconciliations and analysis on resource management. Calendaring new initiative projects and set them up in intranet application called EPIC. Project calendaring and demand analysis.
- Resource change control queue management and approval for new additions/changes/terminations and extension. Org chart and floor plan management, Space allocation for onshore folks.
- Dashboard for resource capacity analysis, Unfilled requirement analysis, Role management & Headcount related metrics.
- Managed Project allocations, Inter-account movements, department transfers and Intercompany transfers and SO flag.
- Provided Knowledge Transfer for new joiners on process updates and EOD status for supervisor looping PM.
- Coordinated with TSC Talent Delivery core team /Managers to assist in closing mails and SO flagging on freeze time.
- Day to Day staffing service delivery to Integrated Process Management Business Unit.
- Perform Technology group CoE activities on resource deployment/Skilling plan.
- Pro-active and solution-oriented approach to capacity planning.
- Maintain Clean demand & Bench ageing to minimal.
- Handle escalation of Business Unit managers.
- Track and course-correct staffing Assurance Metrics.
- Location/BU Talent deployment effectiveness & efficiency.
- Work Closely with BU head/Ops Head/Managers/Associates.
- Interact with business managers to gather & understand upcoming resource requirements.
- Provide detailed reports and analysis to business managers.
- Maintain optimal utilization and analysis the associate utilization & billing.
- Working together with business ops team for workforce planning and forecasting.
- Extensive interaction with all corporate functions including HR, Talent Acquisition Group & Academy teams for better service offering to associates and business.
Education
MBA - HR
12.2022
B.Sc. - Biotechnology
05.2010
Skills
- Microsoft Excel,Outlook,Powerpoint
- Team Player
- Time Management
- Fast learner
- HR Operations
- Talent Acquisition & Retention
- Employee Engagement & Welfare
- Client/Stakeholder Management
- Team Building & Leadership
- Internal Recruitment
- Sourcing
- Work force management
- Staff development
- Scheduling expertise
- Teamwork and collaboration
Languages
English
Tamil
Telugu
Timeline
Workforce Manager - Tech Mahindra Ltd
09.2023 - Current
Workforce (Resource) Management - Cognizant Technology Solutions
06.2014 - 08.2023
SRM University - B.Sc., Biotechnology
Alagappa University - MBA, HR