Vishwa Suresh

Associate Product Manager

Paperflite

06.2023 - Current

Owned the roadmap and vision for Seek AI. Defined and delivered AI features and adoption strategies that boosted both user engagement (over 200+ MAUs) and trust in AI outputs, including AI search enhancements built in close partnership with the Data team.
Led AI search technical revamps by conducting end-to-end use case analysis from telemetry (Mixpanel) and user query patterns, collaborating with data science to optimize architectures and model performance to meet core business needs. Authored this year’s AI roadmap, aligning to long-term product vision.
Owned end-to-end delivery of content governance capabilities, launching a health and compliance dashboard that became a KPI for CSM teams to ensure repository quality. The feature enabled proactive content optimization for customers in regulated industries (e.g., healthcare).
Led growth for the mobile application, delivering real-time push notifications (+15% MAUs), and driving a 12% increase in the user base by targeting and pitching mobile workflows to select customer accounts in partnership with CSMs.
Boosted adoption via interactive mailers with actionable CTAs, lifting monthly active visitors by 15%, and instrumented key product telemetry (Mixpanel dashboards, funnel analysis) to identify drop-offs and continuously iterate feature UX.
Introduced new Agile tracking systems (Notion databases linked across projects and sprints) to ensure traceability of deliverables to business objectives, significantly increasing sprint velocity and focus on long-term goal achievement.
Drove a Deal Intelligence project to beta rollout, enhancing the predictive accuracy of deal outcomes, and also helping sales teams analyze the impact of content engagement on deal outcomes by introducing new content engagement variables. Presented the product model to two enterprise clients, securing their commitment for beta adoption.
Acted as the cross-functional bridge between Engineering, Data Science, Product Design, CSMs, and Sales - setting sprint priorities, facilitating stakeholder enablement, reviewing analytics (Mixpanel funnels, Smartlook sessions), and ensuring successful post-launch adoption and business impact.

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