Vitoria Maior
Knoxville,TN
Summary
Sales and Catering Manager with 5 years of experience in the hospitality industry. Skilled in client relationship management and event operation optimization, with proficiency in OnQ Front Desk, PEP, OnQ R&I, and Delphi/SalesForce.
Overview
5
5
years of professional experience
Work History
Sales and Catering Manager
Embassy Suites by Hilton Knoxville Downtown
04.2025 - Current
- Coordinated logistics for events, ensuring timely delivery of services and materials.
- Oversaw event execution, ensuring seamless operations from planning through completion.
- Assisted in designing visually appealing table settings and food displays that showcased the company''s commitment to quality and creativity.
- Successfully managed multiple events simultaneously with strict attention to detail and consistent follow-through on all commitments made to clients.
Sales and Catering Manager
Black Fox Lodge, Tapestry Collection by Hilton, Pigeon Forge
03.2024 - 03.2025
- Continued cultivating strong client relationships, driving repeat business and enhancing overall satisfaction through tailored service.
- Managed RFPs ensuring mutual value for guests and hotel, enhancing client satisfaction.
- Prospected new rooms and catering business through diverse channels, boosting client acquisition.
- Negotiated contracts aligning with hotel objectives, securing beneficial agreements.
- Collaborate with other departments and outside vendors to enhance service delivery, fostering a positive atmosphere that boosts customer satisfaction.
Executive Meeting Manager
The DoubleTree by Hilton Tampa Rocky Point Waterfront, Tampa, FL
01.2023 - 03.2024
- Built strong client relationships, ensuring seamless guest experiences from arrival to departure.
- Prospected and secured new business leads through diverse communication channels.
- Negotiated group and banquet rates, achieving favorable agreements.
- Maintain effective communication with clients and internal teams for smooth operations.
Group Rooms Coordinator
The DoubleTree by Hilton Tampa Rocky Point Waterfront, Tampa, FL
04.2022 - 01.2023
- Managed multi-million-dollar accounts, ensuring the timely execution of airline bookings.
- Coordinated large events and group reservations, optimizing room block usage.
- Collaborated with Food and Beverage for revenue growth opportunities.
- Partner with Sales Managers, Director of Sales, and operational teams to streamline processes, resulting in improved service delivery and client engagement.
Rooms Coordinator
Hilton Clearwater Beach Resort and Spa, Clearwater, FL
02.2021 - 03.2022
- Coordinated room readiness for groups, enhancing guest satisfaction and operational efficiency.
- Collaborated with departments to ensure seamless guest experiences and efficient operations.
- Handle high-pressure call environments with precision, maintaining service quality.
Skills
- Proposal Writing, Phone Etiquette, Event Planning, BEO Detailing, Conflict Resolution, Contract Negotiation
- Delphi/SalesForce, Delphi Diagraming, OnQ Front Desk, PEP, OnQ R&I,, Cendyn/Cvent/MeetingBroker, Microsoft PowerPoint, Microsoft Excel
Languages
English (Native), Portuguese (Native).
Courses
- Hilton Core Sales Skills - Accelerated, Oct 2024
- Hilton University
Timeline
Sales and Catering Manager
Embassy Suites by Hilton Knoxville Downtown
04.2025 - Current
Sales and Catering Manager
Black Fox Lodge, Tapestry Collection by Hilton, Pigeon Forge
03.2024 - 03.2025
Executive Meeting Manager
The DoubleTree by Hilton Tampa Rocky Point Waterfront, Tampa, FL
01.2023 - 03.2024
Group Rooms Coordinator
The DoubleTree by Hilton Tampa Rocky Point Waterfront, Tampa, FL
04.2022 - 01.2023
Rooms Coordinator
Hilton Clearwater Beach Resort and Spa, Clearwater, FL
02.2021 - 03.2022
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