Vivian Collins
Nashville,TN
Summary
Ambitious individual with strong organizational and multitasking skills. Reliable with a great work ethic and the ability to quickly adapt to new tasks and environments. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Tristar Skyline Medical Center
08.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Booking Specialist
Williamson County Sheriff's Office
01.2020 - 08.2023
- Efficiently processed bookings for multiple clients, ensuring accuracy
- Adhered to company policies when processing bookings and releases
- Created and maintained detailed records of all bookings, utilizing database software such as Microsoft Excel
- Trained new employees on departmental policies and procedures related to jail operations
- Utilized problem-solving techniques when dealing with challenging situations
- Developed effective communication skills that enabled successful interaction with inmates and staff members
- Managed paperwork related to prisoner files, including incident reports and medical records
- Processed and booked convicted individuals into prison system
- Maintained records of inmate identification and charges
- Managed multiple tasks simultaneously while adhering to strict deadlines
- Handled cash transactions with accuracy while following security procedures
- Trained new employees on proper booking processes and procedures
- Utilized excellent listening skills to identify customers' needs and provide appropriate solutions
- Maintained professional composure while handling difficult customer interactions
- Trained new team members on proper phone etiquette, product knowledge, and system navigation
- Successfully handled a high volume of incoming customer calls in a timely manner
- Provided crisis intervention services when necessary for emergency situations.
Manager
Doctor's Diet Clinic
03.2018 - 12.2019
- Managed daily operations including staffing schedules, inventory control, equipment maintenance, safety protocols
- Created and implemented effective systems for scheduling patients, tracking medical records, and managing billing processes
- Maintained strong relationships with physicians, nurses, and other healthcare providers to optimize patient outcomes
- Provided leadership during times of change or crisis situations in order to maintain operational efficiency
- Ensured HIPAA compliance throughout all clinical activities
- Cleaned exam chairs, equipment and other work areas according to infection control or isolation procedures
- Checked expiration dates on medications and medical supplies, disposing per institution policy
- Maintained patient confidentiality while handling all medical records and documents; organized, filed and retrieved clinical data with accuracy
- Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues in a timely manner
- Evaluated results of treatment plans, modifying plans to achieve treatment goals
- Managed caseloads including follow-up visits, medication refills and referrals
- Communicated effectively with physicians and other healthcare team members
- Monitored patient progress to identify concerning changes
- Monitored patient health status through chart reviews; identified potential problems or areas needing improvement
- Administered medications accurately following physician orders within scope of practice guidelines.
Cashier/Bagger
Publix
04.2012 - 05.2016
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Assisted customers with locating items throughout the store when needed
- Enforced store safety and cleanliness standards, reducing hazards
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Accurately processed customer payments using cash, credit cards, and checks
- Packed grocery items in sacks or cartons, arranging heavy and bulky items at bottom
- Carried packed bags or sacks or used pushcart to transport purchases to customer's vehicle
- Provided friendly, courteous customer service at all times
- Supported other team members by providing assistance during peak hours or special projects
- Collected empty carts from parking lot and around store to return to cart corral
- Operated store equipment such as scanners, scales, registers, and conveyor belts
- Cleaned checkout areas by frequently disposing of trash and wiping down belts.
Education
Associate in Science (A.S.) in Biology -
Nashville State Community College
Nashville, TN12.2021
Skills
- Customer Experience
- Customer Needs Assessments
- Message Delivery
- Booking Issues
- Booking Procedures
- Data Imports
- Daily Reports
- Customer Interaction
- Microsoft Office
- Organize Files
- Information Uploading
- Confidentiality and Data Protection
- Customer Relations and Communications
- Emergency Calls
- Employee Communications
- Phone Call Direction
- Accurate Message Transcription
- Call Distribution
- Greeting Visitors
- Phone Inquiries
- Patient Flow
- Train Employees
- HIPAA Guidelines
- Patient Care Assessment
- Scheduling
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Professional Bedside Manner
- Mobility Assistance
- Time Management
- CPR Certification
- HIPAA Compliance
- Patient-focused care
- Empathy and Compassionate Care
- Calm Under Stress
- Attention to Detail
- Patient Care Technician (PCT)
- Emotional and Social Support
- Patient Positioning
- Family Communication
- Room Cleaning and Restocking
- Heavy Lifting
- Patient relationship building
- Oral Hygiene
Certification
CPR
References
References available upon request
Timeline
Patient Care Technician
Tristar Skyline Medical Center
08.2023 - Current
Booking Specialist
Williamson County Sheriff's Office
01.2020 - 08.2023
Manager
Doctor's Diet Clinic
03.2018 - 12.2019
Cashier/Bagger
Publix
04.2012 - 05.2016
Associate in Science (A.S.) in Biology -
Nashville State Community College
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