Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Interests
Timeline
Generic

V Madhwaraj Rao

OPERATIONAL EXCELLENCE AND STRATEGIC LEADERSHIP
Chennai

Summary

Seasoned Banking Operations Leader with a 25-year track record of transforming and optimizing complex operations to drive bottom-line performance. I excel at developing and implementing strategic and operational plans that have consistently improved process efficiency by 15%, reduced operational risks by 20%, and maximized resource utilization across diverse banking functions. My analytical prowess ensures impactful solutions, and I am keen to apply my leadership and expertise to contribute significantly to a forward-thinking organization's sustainable growth.

Overview

23
23
years of professional experience
4
4
Languages

Work History

Senior Consultant

Infosys Limited
Chennai
03.2022 - 02.2025
  • Actively gather and synthesize complex banking requirements into clear, prioritized product backlogs and roadmaps, ensuring solutions deliver measurable business value and achieve 90%+ user adoption for new financial products
  • Author precise and detailed Business Requirements Documents (BRDs), Functional Specifications, and User Stories that consistently achieve 95%+ stakeholder approval on the first review and reduce development rework related to unclear requirements by 15%.
  • Facilitate informative product demonstrations and training sessions, adapting content to address the specific needs of diverse banking client segments, resulting in 90%+ positive feedback on clarity and relevance, and improving feature adoption rates by 10%.
  • Proactively negotiate with clients to identify and address additional customization requirements, fostering long-term relationships.
  • Liaise effectively with product and business teams to ensure seamless alignment and successful project execution.
  • Design and implement robust solutions within the Finacle framework, rigorously validating functionality in the implementation environment.
  • Play a pivotal role in project implementation, guaranteeing the fulfillment of all client requirements and ensuring a smooth transition.

Deputy Vice President

IndusInd Bank Limited
Chennai
03.2014 - 03.2022
  • Lead the strategic planning and execution of initiatives across 54 banking branches to optimize operations, enhance productivity, and strengthen branch process resulting in a 25% increase in audit rating by ensuring GOOD audit rating and reduction in operational costs while ensuring regulatory alignment
  • Lead the comprehensive oversight of financial planning, system enhancements, and regulatory policy implementation to optimize banking processes, ensuring 99.9% compliance with RBI guidelines and contributing to a 10% improvement in the organization's operational risk posture.
  • Lead comprehensive branch operations, driving bottom-line performance by maximizing resource utilization and streamlining processes, resulting in a 15% year-over-year increase in branch profitability and a 10% reduction in operational expenditure across a network of 54 branches.
  • Steered comprehensive regional banking operations for 54 branches across Tamil Nadu and Kerala, optimizing throughput for centralized clearing, currency chest, and voucher verification units. Managed and integrated multiple ERP systems to achieve 99.5% operational uptime and reduce manual processing errors by 18% across all units.
  • Enforced rigorous compliance by conducting 54 regular branch audits annually and meticulously analyzing BMU (Branch Monitoring Unit) reports, leading to a 20% reduction in identified operational risks and achieving zero critical audit findings across all audited branches.
  • Ensured Cash Management Excellence by monitoring cash holdings across 54 branches/units, enforcing 100% timely reconciliations, and optimizing cash management strategies that resulted in a 10% reduction in cash holding costs and minimized reconciliation discrepancies by 15% annually.

Service Delivery Manager

DBS Limited
Chennai
02.2009 - 02.2014
  • Managed ATM Channel Operations, leading a team responsible for 42 ATMs across 11 Indian cities. Utilized Finacle as the core banking system to achieve 98.5% ATM uptime and ensure zero critical customer complaints related to ATM services within the last fiscal year.
  • Oversaw outsourced ATM operations, managing external service providers to ensure seamless service delivery across 42 ATMs and 11 cities. Achieved 99% adherence to Service Level Agreements (SLAs), resulting in a 10% improvement in operational uptime and 5% reduction in vendor-related costs within the last fiscal year.
  • Ensured rigorous regulatory compliance by implementing robust audit and compliance frameworks, aligning all operations with RBI guidelines and stringent internal standards. This resulted in achieving 'Excellent' audit ratings consistently across 2 audits and reduced compliance-related operational risks by 20%.
  • Actively participated in User Acceptance Testing (UAT) for ATM and I-Banking functionalities, identifying and documenting critical defects and contributed to the successful on-time launch of major system enhancements.

Head - Clearing Operations

Barclays Bank PLC
New Delhi
02.2008 - 01.2009

Branch Operations and Service Manager

Centurion Bank of Punjab Limited
Salem
08.2005 - 02.2008

Manager

Scope International Pvt Limited
Chennai
11.2001 - 07.2005

Education

Bachelor of Business Administration - Business Administration

University of Madras
Chennai
10.1999

Skills

  • Strategic & Tactical Planning

  • Decision Making

  • Personal Credibility

  • Leadership

  • Audit / Risk / Compliance Management

  • Banking Operations

  • Regulatory Compliance

  • Risk assessment

  • System Integration

  • ATM & Internet Banking Operations

  • Project implementation

Accomplishments

  • Significant contributions towards managing the India Operations Team, thereby attaining the TAT’s, despite of higher volumes and accomplished the “Extra Miler Award
  • Bagged “Star Performance Team Award” for outstanding performance in managing the India Operations with higher volumes.
  • Actively involved in the KYC Rectification Project and won “Outstanding Performance Award”
  • Recipient of the “Connect Award” twice towards Good Audit rating & Identifying the potential Fraudulent Transaction in the ATM Channel, respectively.

Interests

Cooking, Playing Cricket and Badminton

Timeline

Senior Consultant

Infosys Limited
03.2022 - 02.2025

Deputy Vice President

IndusInd Bank Limited
03.2014 - 03.2022

Service Delivery Manager

DBS Limited
02.2009 - 02.2014

Head - Clearing Operations

Barclays Bank PLC
02.2008 - 01.2009

Branch Operations and Service Manager

Centurion Bank of Punjab Limited
08.2005 - 02.2008

Manager

Scope International Pvt Limited
11.2001 - 07.2005

Bachelor of Business Administration - Business Administration

University of Madras

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V Madhwaraj RaoOPERATIONAL EXCELLENCE AND STRATEGIC LEADERSHIP