Vyshali Santhosh Kumar
Chennai
Summary
To work in a challenging environment where I could enhance my technical and interpersonal skills for the mutual benefit of the self and the organization, by performing all the tasks assigned to me in an explorative and innovative manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Engineer
Cognizant
07.2014 - Current
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Collaborated with outside departments to implement system-wide improvements.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Education
Bachelor of Science - Computer Science
Ethiraj
Chennai, India05-2014
Skills
- Possess good communication skill, attention to detail
- Approach to work with continuous efforts towards improvement
- Team player, who exhibits boundlessness with colleagues
- Highly organized and dedicated with a positive approach for problem solving
- Learnt to prioritize things and to be organized
- Excellent communication skills (written and verbal), including the ability to foster good working relationships with peers and clients and experience conveying technical information to non-technical customers
Certification
- Power Platform Functional Consultant Associate
- MS-900 Microsoft 365 Fundamentals
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. Vyshali S
Major Clients worked:
- Shell, T-Systems, Netherlands
- Xerox, USA
- Bayer, Germany
- LPL Financial, USA
- Farmers Insurance Group, US
- TJX, US
Tools Used:
HP Service Manager, ServiceNow Tool [SNOW] Tool, Sharegate, FileZila, WinSCP.
Timeline
Support Engineer
Cognizant
07.2014 - Current
Bachelor of Science - Computer Science
Ethiraj
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