Wade Baggett
Knoxville
Summary
Adaptable and resourceful professional with background in delivering top-tier customer service and support within high-volume setting, looking to transition into new field. I will be graduated this semester with an applied accounting degree and I am MOS Excel certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales & Service Representative
Mondelez International
03.2024 - Current
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer satisfaction.
- Drove team revenue totals by bringing in top sales numbers.
- Delivered prompt service to prioritize customer needs.
- Maintained Shelves and displays of store accounts
- Wrote orders for store accounts, increasing sales numbers and keeping accounts fulfilled.
Fulfillment Expert
Target
07.2022 - 03.2024
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Administrative Assistant
TFE Inc
02.2022 - 06.2022
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Scheduled meetings
- Assisted with proposal writing
- Coordinated events with third parties and within the company
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Omni Associate
Kohls
09.2021 - 01.2022
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Received, processed, and packed Amazon returns while providing customer service
- Picked and packed online orders
Merchandiser
Scotts Miracle-Gro
03.2021 - 08.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Golf Course Helper
Dead Horse Lake Golf Course
09.2019 - 03.2021
- Assisted guests with rental equipment selection
- Drove picker cart to pick up and clean balls from driving range
- Emptied and maintained trash bins around the course
- Cleaned and parked golf carts
Education
Associate of Applied Science - Accounting
Pellissippi State Community College
Knoxville, TN05-2025
Skills
- Goal oriented
- Performance tracking
- Product and service knowledge
- Account servicing
- Promotional planning
- Time management
- Customer relationship building
- Quickbooks
- MOS Excel certified
Certification
- MOS Excel certified
Timeline
Sales & Service Representative
Mondelez International
03.2024 - Current
Fulfillment Expert
Target
07.2022 - 03.2024
Administrative Assistant
TFE Inc
02.2022 - 06.2022
Omni Associate
Kohls
09.2021 - 01.2022
Merchandiser
Scotts Miracle-Gro
03.2021 - 08.2021
Golf Course Helper
Dead Horse Lake Golf Course
09.2019 - 03.2021
- MOS Excel certified
Associate of Applied Science - Accounting
Pellissippi State Community College
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