WALID DHAYA

Support and Professionnal Service Lead :

✓ Provide level 2/3 expertise for troubleshooting customer complaints

✓ Monitor and communicate on the status of SLAs on blocking points (customer climbing)

✓ Conducting training & knowledge transfer on STP configuration, administration and technical assistance for hardware & software of Oracle products (SigtranDSR,.

✓ SR creation, following and troubleshooting with customer

✓ Preparation of needed documentation (Monthly report including all executed tasks as agreed by the customer and Oracle PM).

✓ Support Engineer for Eagle & EMS with Turk Telecoms create, check and follow SRs, troubleshooting, taking logs and traces from E5-MS…

✓ Assisting field engineers with their queries and helping them in setting up the system for test cases. ✓ Identifying hardware and software solutions,troubleshooting technical issues

✓ Following up with clients to ensure the problem is resolved

✓ Providing timely and accurate customer feedback

✓ Providing support in the form of procedural documentation.

✓ Following up with clients to ensure the problem is resolved.

✓ Talking customers through a series of actions to resolve a problem

✓ Installing and configuring hardware and software

✓ Diagnosing, resolving network issues and repairing fault

✓ Eagle Upgrade towards the lastest software release R47.0

✓ EPAP Upgrade for Active/Standby Provisionable sites to 16.4

Senior Technical Lead :

Global Scope: Access Solutions //XDSL-IPMSAN Wired Access Networks based on Optical Fiber ;

✓ Support and maintenance project for IPMSANS ADTRAN for the entire TT network

✓ Integration & Commisioning of Siemens IPMSAN in TT network

✓ VDSL expansion for the Whole TT network IPMSAN ADTRAN ✓ Upgrade Project of IPMSAN ADTRAN (R3.8M to R4.7.3M) for more than 500 NE

✓ High knowledge and practice for Optical fibre

Project: IPSAN ADTRAN (SIEMENS)

Function: Team lead & Support Manager Duration: Since 2008 till 2013

Customer: Tunisie Telecom

Global Scope: Access Solutions //XDSL-IPMSAN Wired Access Networks based on Optical Fiber ;

✓ Support and maintenance project for IPMSANS ADTRAN for the entire TT network

✓ Integration & Commisioning of Siemens IPMSAN in TT network ✓ VDSL expansion for the Whole TT network IPMSAN ADTRAN ✓ Upgrade Project of IPMSAN ADTRAN (R3.8M to R4.7.3M) for more than 500 NE ✓ High knowledge and practice for Optical fibre