Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Hi, I’m
WALID HADYAOUI
AIN ZAGHOUEN SOUKRA
Summary
Overview
23
years of professional experience
1
Certification
Work History
Qatar National Bank
Branch Manager
02.2015 - Current
Job overview
- Manage and supervise a team of 14 employees to ensure excellent customer service
- Implement sales strategies to achieve annual business development goals
- Analyze financial and operational data to make informed management decisions
- Create and maintain strong relationships with customers and banking industry stakeholders
- Data reliability project manager
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Tunisien Saoudi Bank
Branch Manager
02.2013 - 01.2015
Job overview
- Manage the activity of the branch
- Training and coaching of employees
- Prospecting and retaining customers
- Participation in the CRM implementation project
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Complied with regulatory guidelines and requirements.
Attijari bank
Branch Manager
09.2005 - 12.2012
Job overview
- Management of the agency's activity
- Development of the customer portfolio (SME/SMI, merchant, craftsmen, large companies and individuals)
- Risk management
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Attijari bank
Account Manager
02.2002 - 08.2005
Job overview
- Management of a corporate and key account portfolio
- Development of the spirit of conquest of new customers
- Analysis of credit files
- Prospecting and canvassing potential customers
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Higher Institute of management
Bachelor's degree from finance
06.2008
University Overview
MSB Mediterranean School of Business
Master Business Administration MBA
03.2014
University Overview
Skills
- Strategic Decision-Making
- Effective Pressure Management
- Credit Risk Assessment
- Reliable Professional Integrity
- Effective Team Participation
- Project planning and development
- Financial administration
- Strategic planning
- Agile methodology
- Project management
Accomplishments
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Improved loan production by 40% in a span of 2 years.
- Collaborated with team of 15 in the development of CRM
- Grew new accounts 30% in only one year.
- Supervised team of 14 staff members.
- Managed over 12 bank branches
Certification
- Certified ScrumMaster (CSM) (PSM I), 08/21
- Certified Scrum Product Owner (PSPO I), 09/21
Languages
Arabe
Bilingual or Proficient (C2)
Francais
Advanced (C1)
Anglais
Upper intermediate (B2)
Hobbies and Interests
Hobbies and Interests
- Travelling
- Reading new Books
Hobbies
Hobbies
Independent Travel and Cultural Immersion
Reading Self-Help Novel and Spiritual Novel
Additional Information
Additional Information
Actively preparing for Project Management Professional (PMP) certification
Timeline
Branch Manager
Qatar National Bank
02.2015 - Current
Branch Manager
Tunisien Saoudi Bank
02.2013 - 01.2015
Branch Manager
Attijari bank
09.2005 - 12.2012
Account Manager
Attijari bank
02.2002 - 08.2005
MSB Mediterranean School of Business
Master Business Administration MBA
Higher Institute of management
Bachelor's degree from finance
Similar Profiles
ZAHID SATTAR QADIR WARAICHZAHID SATTAR QADIR WARAICH
Merchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATARMerchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATAR
Waleed HelmyWaleed Helmy
Team Leader, Retail Collaterals Management at Qatar National BankTeam Leader, Retail Collaterals Management at Qatar National Bank
Lina SalemLina Salem
Credit Risk Analyst at Qatar National BankCredit Risk Analyst at Qatar National Bank