Wanda Scott
Decatur
Summary
With a proven track record at Waters of Sweetwater, I excel in patient care and vital signs monitoring, demonstrating compassion and a keen attention to detail. My experience spans CNA roles and customer service, where I've significantly enhanced patient and customer satisfaction. Skilled in time management and active listening, I adeptly balance empathy with efficiency.
Overview
11
11
years of professional experience
Work History
CNA
Waters of Sweetwater
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CSR
US Bank
06.2023 - 04.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Quoted balance(s)
- Updated personal Information.
- Start disputes, and transfer to an account specialist.
- Leave clear detailed notations of call on all accounts.
Secretary
Cookeville Regional Medical Center
04.2016 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Bethesda Nursing Home
04.2014 - 03.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
GED -
Midway High School
Kingston TnSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Call center experience
- Customer focus
- Customer service
- Active listening
- Payment processing
- Data entry
- Scheduling
- Problem resolution
Timeline
CNA
Waters of Sweetwater
04.2024 - Current
CSR
US Bank
06.2023 - 04.2024
Secretary
Cookeville Regional Medical Center
04.2016 - 04.2024
CNA
Bethesda Nursing Home
04.2014 - 03.2016
GED -
Midway High School
Similar Profiles
Bailey O'RourkeBailey O'Rourke
Dietary Aide at The Waters Of SweetwaterDietary Aide at The Waters Of Sweetwater
Hayden DotsonHayden Dotson
Technician at Jacky Jones Ford Of SweetwaterTechnician at Jacky Jones Ford Of Sweetwater
Ethan TrappEthan Trapp
Grass Cutter at Sweetwater County RecreationGrass Cutter at Sweetwater County Recreation