Wandaryku Young
Nashville
Summary
Dynamic Test and Support Engineer, I excel in crisis assessment and fostering employee growth. My expertise in quality assurance and conflict resolution drives optimal project outcomes.
Results-driven engineering professional with strong background in test and support functions. Known for collaborative approach, adaptability to changing needs, and commitment to achieving high standards. Skilled in troubleshooting and technical support. Reliable team player with focus on delivering impactful results. Known for ability to diagnose issues accurately and implement efficient solutions. Strong focus on team collaboration and adapting seamlessly to evolving project needs. Skills include software validation, technical troubleshooting, and customer support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Test and Support Engineer
TEKsystems
05.2024 - Current
- As a Tier 3 Test Support Engineer, i oversaw performance and monitoring of an autonomous fleet of drives, coordinating efforts between Tier I and II teams to insure efficient testing. My role involved analyzing data, assigning tasks, and ensuring smooth daily operations alongside of other fellow Tier 3 Engineers.
- Streamlined workflow efficiency by maintaining accurate documentation of test results and troubleshooting steps.
- Troubleshoot hardware/software issues and analyze large datasets for trends
- Monitor autonomous drive fleet and robotic arms, track real-time metrics, analyze testing outcomes
- Provided valuable feedback during design reviews, helping to refine products for optimal performance.
- Reduced downtime by conducting regular maintenance checks on test equipment.
- Accelerated issue resolution times with effective root cause analysis techniques.
- Coordinate and delegate tasks among Tier I & II employees, ensuring efficient testing procedures
- Conducted training sessions for colleagues on new testing tools or methodologies, promoting knowledge sharing across the team.
- Ensured compliance with industry standards by conducting thorough inspections of test setups and equipment calibration.
- Mentored junior engineers, providing technical guidance and facilitating professional growth.
- Tracked test reports and failures determined by root cause data trends.
- Trained and mentored junior engineers, providing guidance and direction.
CDL Class B Driver
Barnard Construction Company
03.2023 - 04.2024
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Drove commercial vehicles to transport goods and materials safely.
- Resolved minor vehicle issues on-site to minimize delays.
- Communicated with dispatchers to confirm delivery schedules and routes.
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
CDL Class B Driver
Metropolitan Transportation Authority
01.2021 - 01.2023
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Drove commercial vehicles to transport goods and materials safely.
- Communicated with dispatchers to confirm delivery schedules and routes.
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
- Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
- Operated with safety and skill to avoid accidents and delays.
Construction Laborer
Fisher Contracting Co.
05.2020 - 01.2022
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Customer Service Representative
Census Bureau
01.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Forklift Operator
PictSweet Farms
01.2018 - 01.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Education
No Degree - General Studies
Jackson State Community College
Jackson, TN05-2019
Skills
- Test case Development
- Network Issue Resolution
- End-to-end testing
- Performance Stress testing
- Customer support
- Conflict of resolution
- Team management
- Employee Training
Certification
- Forklift Certification
- OSHA Certified
- CPR/AED Certification
Timeline
Test and Support Engineer
TEKsystems
05.2024 - Current
CDL Class B Driver
Barnard Construction Company
03.2023 - 04.2024
CDL Class B Driver
Metropolitan Transportation Authority
01.2021 - 01.2023
Construction Laborer
Fisher Contracting Co.
05.2020 - 01.2022
Customer Service Representative
Census Bureau
01.2020 - 09.2021
Warehouse Forklift Operator
PictSweet Farms
01.2018 - 01.2020
No Degree - General Studies
Jackson State Community College
Similar Profiles
Olga MendezOlga Mendez
Tier 1 Technical Support Representative at TEKsystemsTier 1 Technical Support Representative at TEKsystems
Somya VashisthaSomya Vashistha
Sr. Business Analyst/Scrum Master at TEKsystemsSr. Business Analyst/Scrum Master at TEKsystems
Shelton RodriguezShelton Rodriguez
Technical Consultant at TEKsystemsTechnical Consultant at TEKsystems