Watson Joshua
Chennai
Summary
Professional Team Leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
13
13
years of professional experience
Work History
Team Leader, Accounts Receivables
Capgemini Technology Services
09.2022 - Current
- Handled MEISA Region B2B collections under FedEx Process for a team of 10+ members.
- Preparing monthly Portfolio Allocation and roll out daily Bad Debts and Team Performance reports
- Responsible for ensuring past due and collection metrics are achieved on a portfolio of accounts typically involving higher profile customers with more complex collections issues.
- Leading weekly/monthly deliverable calls with Leadership and Clients team for MEISA Region.
- Weekly and monthly review of the AR Aging Report in concurrence with the preparation of focus/priority lists for problematic accounts summarizing issues for accounts with over 60 days past due.
- Conduct and administer employee performance reviews & performance plans.
- Tracking and maintaining metrics for a variety of data like Bad Debts Tracking, Collector Performance, Team Productivity and Attendance.
Team Leader, Accounts Receivables
Teleperformance D.I.B.S
10.2018 - 03.2022
- Handled B2B collections team of 5+ members for Don Joy Orthopedics Surgical, US Process.
- Leading a team of analysts, allocation of portfolio and manage day-to-day activities of the team.
- Supervise, coach, and provide day to day work direction to employees to maximize productivity and teamwork.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, adherence and training.
- Responsible for maintaining DSO and reducing Bad Debts as per company policy to achieve working capital goals.
Associate - IT Helpdesk
Sutherland Global Services Pvt Ltd
05.2017 - 05.2018
- Handling inbound calls of Norton Anti-Virus Customers- Symantec
- Providing Global Customer support, Tech support and Trouble shooting
Travel Consultant
Safeway Alliance (Alpha Omega Pvt Ltd)
05.2014 - 12.2016
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Executive - Business Development
Photon Interactive Pvt Ltd.
12.2011 - 04.2014
- Generating Venture Capitals and Dial Out Reports.
- Updating and Modifying Leads in CRM
- Generating Leads from Different Sources
Education
Bachelor of Commerce -
Loyola College
Chennai04-2010
Skills
- Team supervision
- People management
- Leading team meetings
- Team motivation
- Work Planning and Prioritization
- Performance improvement
- Overseeing daily activities
- Problem-solving
- Attention to detail
Applications
MS Office
SAP
Oracle
Net Suite
Timeline
Team Leader, Accounts Receivables
Capgemini Technology Services
09.2022 - Current
Team Leader, Accounts Receivables
Teleperformance D.I.B.S
10.2018 - 03.2022
Associate - IT Helpdesk
Sutherland Global Services Pvt Ltd
05.2017 - 05.2018
Travel Consultant
Safeway Alliance (Alpha Omega Pvt Ltd)
05.2014 - 12.2016
Executive - Business Development
Photon Interactive Pvt Ltd.
12.2011 - 04.2014
Bachelor of Commerce -
Loyola College
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