Wayne Garrison
Sevierville
Summary
Dynamic manager with a proven track record at Magiquest, excelling in customer service and team leadership. Expert in performance evaluation and conflict resolution, I enhanced operational efficiency and fostered a positive work environment. Committed to training and developing staff, I consistently achieved high-quality service standards while maintaining strong relationships with customers and team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Magiquest
Pigeon Forge
05.2011 - 02.2025
- Reinforced customer service guidelines and solved customer challenges to preserve high-quality service.
- Guided, advised, and instructed team members to enhance job performance.
- Executed comprehensive opening, closing, and shift change functions to uphold operational standards daily.
- Trained employees on additional job positions to maintain coverage of roles.
- Evaluated staff performance and resolved issues
- Reviewed team member strengths and designated tasks to ensure optimal operational effectiveness.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
GED -
Whites Adult Education
Sevierville, TN06-2006
Skills
- Customer service
- Performance evaluation
- Employee training
- Operational management
- Conflict resolution
- Team leadership
- Effective communication
- Relationship building
- Decision-making
- Task delegation
- Problem solving
- Computer skills
Certification
- CompTIA Security+
- CompTIA A+
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Magiquest
05.2011 - 02.2025
GED -
Whites Adult Education
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